Our inverter bought and installed in our FW in USA and since bought back to Australia was not passing power trough or charging batteries when supplied 110V with a step down transformer, I contacted M...
"Australian distributor which we did and was told by them that it works fine at 110v 60 HZ but will not work in Australia on 50HZ"
Of course it doesn't work on 240V 50HZ Australian power. Sounds like miscommunication to me. But to be very sure call Magnum with your SN and confirm the above specs for YOUR unit. And I suspect something else is wrong with your step down power set up.
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