enahs wrote:
Sooo, got the new part and pulled the cooktop. The new part was ordered because Dometic told me that the old part was defective and had been replaced by a new item. They sent a schematic of the original part and it is clearly different than the new part. Too, they indicated that the new part would be covered by warranty. Turns out that the new part and the part in the cooktop are the same. And the only way Dometic will apply a warranty is to have an official Dometic center declare the old part defective — which, under the best of circumstances, is only possible at high elevation. As for Escape, the trailer manufacturer, appliances are warrantied by their manufacturers! They were of no help on an RV that is billed as high quality and only several months old. Why am I not surprised!
Oh great. It appears there might be 3 - 4 options to resolving this. Or at least the 4 that come to mind.
1. Find someone near you with a lab and a vacuum chamber to put the whole stove in and create 4,500 ft elevation's conditions. Most likely not an option...
2. Go on a camping trip with the camper the way it is now to a place out west at 4,500 ft elevation and re-create the problem. Then find a Dometic authorized repair shop out there, have them install the new one and declare the old one bad and maybe the new one too. Then sort out what ever that outcome is. This option is complex and may not happen.
3. Install the new parts, hope for the best and you end up eating the cost of the parts. This may or may not work.
4. You are not really in a good spot unless you can find a Dometic repair shop that has dealt with these before and can comment on if they have found this same issue and what they did to resolve it. A bunch of calling to shops in the area your relative was camping at, may turn up something. This option might help give you the best hope for a resolution.
From what I have experienced, anyone other then a Dometic authorized shop trying to get any traction on warranty resolution just does not happen. They will not even talk technical with you or accept new still in the package parts to test themselves.
Hope this turns your positive for you, somehow. Let us know how this comes out.