troubledwaters wrote:
I see it like this
1. tell the customer he can pay to replace the luan (insurance won't cover it)
- or -
2. he can take the RV to a different shop (you won't do it the other way).
Considering the time involved to prep the surface vs. a remove and replace the difference in cost can't be more then a couple of hundred $'s. If I was the customer, I'd raise hell with the insurance company but pay the couple hundred if I had to. Either way your problem is solved.
x2 on this
im an rv owner not rv tech. nor do i own a rv repair shop, but i have been in the retail business working with customers for 30 years
as a customer i would appreciate your honesty and dedication to your standards of work.
i would pay the difference if no other option from insurance company and change insurance companies asap
btw i wish you were located closer to my area so i could use you for rv service and repair
