PERPLEXING OVEN PROBLEM
New Saburban oven purchased this year off Amazon. Pilot lights fine and burns bright. I dial up temp and burner comes on no problems. I reach desired temp and burner lowers in brightness and pilot k...
Forum Discussion
Oasisbob wrote:
I sent Suburban an E mail Monday explaining everything. No response. Called this morning. They claim there is a problem and WILL NOT AND NEVER HAVE sent out replacement parts. I have to pull my HTT into an authorized service center. They tell me there will be an aditional charge. Thanks Suburban. I went with this brand due to really bad customer service from Atwood.
I am a RV Service Technician. Ask them if they will give you the Part number SELL you the part or use the Part Number to go thru a retailer to buy the part. That is cheaper than dragging the RV into a Service center. NOT bad customer service. They do NOT want the liability of having an inexperienced, untrained person working on a LP system/appliance. We do NOT allow customers to get warranty parts over the counter for Water issues or LP issues due to Liability. Doug
