PPL Parts pricing...WOW
I had an issue with my Full Wall Slide. I needed to replace a spur gear. I have been dreading the job but the last time I pulled the slide in I lost another gear on that spur gear. It has 20 teeth & 5...
Forum Discussion
Funny this thread got started...... Here's my PPL story.
I ordered an Atwood Range and a HydroFlame Heater from them in February.
The Heater came first FedEX Ground with no problems. Then came (the first) Range FedEX Ground. I had to refuse it as it looked damage and the driver would not let me open the package without signing for it and that I was not going to do.
So I notified PPL and they arranged to have a second range shipped via freight this time. Well, needless to say after the carrier lost the range for a few days this unit looked in worst shape than the first so I refused again.
So, again, PPL arranged for another (third) range to be shipped out, the same carrier I might add. So this time they (the carrier) arranged a delivery day and time. Well the time went by with no delivery.
So I called the carriers local office looking for the delivery and they told me it was there and that if I didn't like the last one I sure wouldn't like this one so they shipped it back!
So, once again, I called PPL. This time they handed the matter off to another salesperson who told me they had a unit in the warehouse and would bubble wrap and pallet it and ship it out.
So, it comes the same carrier again. This time there was no visible damage so I signed for it. Got it into the shop and opened it up. The factory packaging was in kind of ragged shape and it had clearly been opened and then taped shut again.
After I got the packaging open it was clear the unit was damaged. It looked as if it had some top and left side impact damage. But here's the rub, the bubble wrapping it was shipped in had no impact damage whatsoever! I've come to the conclusion PPL shipped me a damage unit in the first place.
So right now I'm hashing out how we're going to rectify this matter.
I'll let you know just as soon as I do.
=(
I ordered an Atwood Range and a HydroFlame Heater from them in February.
The Heater came first FedEX Ground with no problems. Then came (the first) Range FedEX Ground. I had to refuse it as it looked damage and the driver would not let me open the package without signing for it and that I was not going to do.
So I notified PPL and they arranged to have a second range shipped via freight this time. Well, needless to say after the carrier lost the range for a few days this unit looked in worst shape than the first so I refused again.
So, again, PPL arranged for another (third) range to be shipped out, the same carrier I might add. So this time they (the carrier) arranged a delivery day and time. Well the time went by with no delivery.
So I called the carriers local office looking for the delivery and they told me it was there and that if I didn't like the last one I sure wouldn't like this one so they shipped it back!
So, once again, I called PPL. This time they handed the matter off to another salesperson who told me they had a unit in the warehouse and would bubble wrap and pallet it and ship it out.
So, it comes the same carrier again. This time there was no visible damage so I signed for it. Got it into the shop and opened it up. The factory packaging was in kind of ragged shape and it had clearly been opened and then taped shut again.
After I got the packaging open it was clear the unit was damaged. It looked as if it had some top and left side impact damage. But here's the rub, the bubble wrapping it was shipped in had no impact damage whatsoever! I've come to the conclusion PPL shipped me a damage unit in the first place.
So right now I'm hashing out how we're going to rectify this matter.
I'll let you know just as soon as I do.
=(
