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nadkaw1957's avatar
nadkaw1957
Explorer
Jun 30, 2014

Praises for Randy at bestconverter.com

The past week or so, I noticed that my 4 year-old Paralaxx 7155 converter wasn't charging the way it had/should. I e-mailed Randy at bestconverter.com late last night (Sunday), mainly because he had been mentioned on RVNet. When I woke up this morning, he had already responded, confirming my belief that my converter has bitten the dust. He recommended the PD 4655 upgrade, as well as a surge protector for use with my generator to help protect from future damage.
I ordered the products this morning and asked if there was any way to get them in my hands by Thursday. Randy wrote back immediately, saying that I should have them by Wednesday or Thursday.
It's not often that you see such good customer service. His prices for the upgrade were also lower than others I looked at. His concern and willingness to help were outstanding and I highly recommend him.

6 Replies

  • What a nice thing to say. Not everybody enjoys reading things like this in the tech dept. Usually it's just a new graph that is most important, not the vendor of the products.
  • wa8yxm's avatar
    wa8yxm
    Explorer III
    I too send folks to Randy.. and as for the 9255...

    When I got my motor home I found a 9180 with optional wizard.. Now for many trailers this converter is a bit .. er.. much but operationally all the charge wizard controlled converters are identical.

    The last two digits are the size of the converter 9200 with optional dongle is identical to 9100 with optional charge wizard (What I have) Most folks do not need nor will ever use the dongle.

    When I did my research I was unable to find a better converter.. And I tried, I found a few I'd rate as "As good" several that I would give top marks to for assorted reasons but NEVER found a batter one.

    So you got the best.
  • bob213 wrote:
    jauguston wrote:
    I have refered many to Randy over the years and your experience has been the norm. Great guy.

    Jim


    X2

    x3
    He always gets great reviews. Never seen a neg.
  • jauguston wrote:
    I have refered many to Randy over the years and your experience has been the norm. Great guy.

    Jim


    X2
  • I have refered many to Randy over the years and your experience has been the norm. Great guy.

    Jim

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