Hi Powderman426,
I don't know whether Norcold folks are deliberately not advising customers how easy it is to fix this problem, or whether they just don't realise how easy it is.
As for the dealerships, I went to two of them in my local area and neither of the parts managers had any knowledge whatsoever, and weren't willing to let me talk to any techs.
It struck me as strange, because my fridge can't possibly be the only one that has ever had the problem. Everyone with a Norcold double door fridge needs to check that the contacts are free to move easily in and out.
