Sad story.
Here's a story for ya, true life story. We where on a trip with our travel trailer and suddenly had a tire blow on the trailer.
Got it over to the side of the road and got out to see what had happened. Sure enough front tire passenger side totally decinagraded. Ok, no problem we have GoodSam roadside assistance. Gave them a call explained the situation, tire blowout on I-70 east bound mile marker 16.
GoodSam said no problem they'll get right on it and have someone come help. That was the last positive interaction with GS we had.
Two hours go by nothing, no tire repair guy, no call back just us sitting by the road in 96 degree heat and semis flying by at 75 miles an hour rocking our pickup and trailer like rag dolls on the cloths line.
So I give o'l GS a call make sure they didn't go out of business. "Now exactly where are you, can you give more detailed info" "We're having trouble finding someone to respond" ok we'll keep trying, ah... you might be there a while!" "Click!"
I waited another hour and got out and changed the tire myself. 70 years old, on the side if I-70, 96 degrees, great just perfect!
So I get the tire changed tighten the last lug nut and stand up wiping the sweat off my brow and there stands the tire guy.
5 hours from the time I called! 5 hours in 96 degree heat. 5 hours! Sitting on the side of I-70 for 5 hours a foot from being a massive wreck on the interstate by a passing car or truck.
So the tire guy says "Did you already change it? Yep sure did! 5 hours is long enough! He says "I just got the request 30 minutes ago, I'm really sorry you where stranded here for 5 hours!"
So there's the "Sad Story". Not very nice.
Ever since GS got its new CEO this has been the results!
No communication from dispatcher about anything. No concern for our safety, no concern about how we were holding up in 96 degree heat. Nothing just "You might be there a while!"
They through away a great app for the new green gs app, pretty much useless compared to the old one.
Really to bad another great service company gone! The new one is useless, turned into a profit is everything.
How do you even talked to somebody about this? No contact numbers, no complaint process on the app!
Worthless, just purely pathetic! Wonder what AAA cost these days?
