Shout Out to SAMLEX Customer Service

Well, that seals it for me. If I get a 2000W inverter, it will definitely be Samlex.

Based on your review.. SO WOULD I.

I sometimes tell the story of 3 phone calls.

1: Hughesnet: Call routed to, I think, Inida, 7hours on phone, one bottle aspirin, no joy (Finally got it fixed by using a back door trick)

2: Xantrex: About 15 minutes on phone, Had an RMA within 2, rest of the time was a combination of BS and information on how to improve the install so I did not need to do it again.. Good info as it turns out 8 years later.

3: Workhorse, Answered by a human call screener,, I told her my problem, and instead of transferring me to a customer service tech.. She gave me the answer, Call time under one minute, Happy customer.

(Two facts: It is the #1 reason for calling Customer Support (Workhorse) and 2: that was 2 or 3 company owners ago it's not that good today)

Thanks for the heads up. I have a Samlex SSW 1000 inverter that causes all kinds of noise on my audio equipment. Replaced it with a Xantex Prowatt SW. No problems with audio. Will call them about my problem today.

X3... four years ago I bought a Samlex solar controller in Yuma while snow birding. On my way home it quit working.....Samlex America's head office is in Canada near Vancouver BC, so I stopped there and told them my story and showed my receipt. This was a business office, not a store front, but the receptionist got one of the office sales people to come up front right away, and he said they would see if they had a controller there to replace mine. Within about 15 minutes I was on my way with new controller in hand, new serial # recorded on my receipt and dated & initialled. They apologized and said they had discovered some problems of static electricity affecting the model of controller I had, and that it had been rectified. The replacement has been in service for 4 years now with no problems !

Terrific news. I have one too...