I just had my slide serviced because is was rubbing against the top of the slide motor. Apparently Fleetwood is aware of this problem but is not issuing a notice to owners because they would have to pay for a recall and repairs. Even my extended warranty would not pay because they said it was a known defect and Fleetwood should be responsible for the repairs. Not sure if this is the same problem you are having, but I would contact the manufacturer customer service and report the problem immediately and document all communications with them. Good luck.