Forum Discussion
GlennLever
Feb 20, 2014Explorer
I called Cummins Customer Service today.
Phone number 1-800-377-3000
They were unable to identify the doohickey on top of the engine (I did not use that terminological with them I am reserving that technical description for this forum as a joke).
I was given an e-mail address to send the photos along with text to request that information.
The e-mail address was powermaster@cummins.com
It is a general e-mail box and I was told it would be forwarded to the correct department, so it may be some time before I hear back.
Here is the text of the e-mail I sent.
Sirs,
I have a 1997 Fleetwood American Dream which has a Cummins engine in it
Ref # 53-34874-004
Engine # 45358278
Model C8.3-325
Cummins 6CTA
It was in a repair shop where the repairs were less that adequate.
In the second repair shop that repaired the damage done by the first shop a senor or solenoid was found to have at least one broken wire one it (the connector was still on the sensor, but the wire was laying beside it). This is an RV shop not an engine shop and they have been unable to determine what the sensor or solenoid is and whether it should have a second wire attached to it.
This is a diesel pusher so if this was in a normal location the sensor would be located on the top of the engine on the left rear as the driver sits in the vehicle.
I have attached three photos starting with a full shot and then with each additional shot gotten closer to the item in question.
My questions are, what is it, should there be two wires attached to it, the contacts were clean which would indicate to me that they were protected from the weather.
Your help would be greatly appreciated.
I have received this back from them
Thank you for contacting Cummins.
You will receive a personal response from one of our customer service specialists within two business days. If you have a more immediate need for assistance, please call Monday through Friday, 6 a.m. to 6 p.m. CST at 1-800-DIESELS (1-800-343-7357). If you are located outside of North America, you can reach us at 812-377-3000.
Please do not reply to this email as it was automatically generated in response to your communication.
I tried Syracuse, NY | Cummins Northeast, LLC and was asked to send them an e-mail with engine info and pictures. I did that and the e-mail was returned with
Reason: 550 5.1.1 unknown or illegal user: matthew.barklty@cummins.com
It is after hours now so I will call tomorrow and check the e-mail address.
Phone number 1-800-377-3000
They were unable to identify the doohickey on top of the engine (I did not use that terminological with them I am reserving that technical description for this forum as a joke).
I was given an e-mail address to send the photos along with text to request that information.
The e-mail address was powermaster@cummins.com
It is a general e-mail box and I was told it would be forwarded to the correct department, so it may be some time before I hear back.
Here is the text of the e-mail I sent.
Sirs,
I have a 1997 Fleetwood American Dream which has a Cummins engine in it
Ref # 53-34874-004
Engine # 45358278
Model C8.3-325
Cummins 6CTA
It was in a repair shop where the repairs were less that adequate.
In the second repair shop that repaired the damage done by the first shop a senor or solenoid was found to have at least one broken wire one it (the connector was still on the sensor, but the wire was laying beside it). This is an RV shop not an engine shop and they have been unable to determine what the sensor or solenoid is and whether it should have a second wire attached to it.
This is a diesel pusher so if this was in a normal location the sensor would be located on the top of the engine on the left rear as the driver sits in the vehicle.
I have attached three photos starting with a full shot and then with each additional shot gotten closer to the item in question.
My questions are, what is it, should there be two wires attached to it, the contacts were clean which would indicate to me that they were protected from the weather.
Your help would be greatly appreciated.
I have received this back from them
Thank you for contacting Cummins.
You will receive a personal response from one of our customer service specialists within two business days. If you have a more immediate need for assistance, please call Monday through Friday, 6 a.m. to 6 p.m. CST at 1-800-DIESELS (1-800-343-7357). If you are located outside of North America, you can reach us at 812-377-3000.
Please do not reply to this email as it was automatically generated in response to your communication.
I tried Syracuse, NY | Cummins Northeast, LLC and was asked to send them an e-mail with engine info and pictures. I did that and the e-mail was returned with
Reason: 550 5.1.1 unknown or illegal user: matthew.barklty@cummins.com
It is after hours now so I will call tomorrow and check the e-mail address.
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