warranty issue

Sounds like an issue between the dealer and Heartland. Tell the dealer to fix it under warranty, it's between them and Heartland who pays, you don't care which and it's not your problem to sort that out. You're not responsible for paying for an obvious defect in material and/or workmanship.

dougrainer wrote:
There HAS to be more to this story than the OP is sharing. When the OP went thru the unit when he purchased it and had his walk thru, did you not see this damage? IF there was damage, it should have been noted at that time. If you had no walk thru, THAT IS YOUR FAULT. Now, Heartland has a BAD reputation among Dealers. Numerous Dealers in our area dropped Heartland due to this type problem. Luckily, we never fell for carrying Heartland. Unless you can talk to Heartland and get them to step up, you will probably have to get a Lawyer. It may also be, (very common), that your Dealer has already been paid to fix the problem and either did not fix it or did a poor job and the problem came back. Which is why a OEM will deny warranty. I would ask Heartland direct if they have already paid for this fix on your RV. Doug

Wow

Warranty starts when the first buyer takes delivery, not when it hits the dealer's lot. Something's not right with the story, but if it's true it's time to start going up the food chain.

The rig is still under warranty, so they should have very little wiggle room. Try your state's attorney general's office. Most have a consumer protection division.

In any case, true service would be for Heartland to step up and fix this
on their dime without any finger pointing. Plain, simple, and honest.
Brian

There HAS to be more to this story than the OP is sharing. When the OP went thru the unit when he purchased it and had his walk thru, did you not see this damage? IF there was damage, it should have been noted at that time. If you had no walk thru, THAT IS YOUR FAULT. Now, Heartland has a BAD reputation among Dealers. Numerous Dealers in our area dropped Heartland due to this type problem. Luckily, we never fell for carrying Heartland. Unless you can talk to Heartland and get them to step up, you will probably have to get a Lawyer. It may also be, (very common), that your Dealer has already been paid to fix the problem and either did not fix it or did a poor job and the problem came back. Which is why a OEM will deny warranty. I would ask Heartland direct if they have already paid for this fix on your RV. Doug

And they scream OVER REGULATION when consumer fraud is addressed by setting up arbitration or a state consumer protection agency. Brings up a point - do your homework concerning your state law. Then, no joke, contact the District Attorney relevant to that where you purchased the rig. You cannot begin to imagine the increase in interest when a D.A. telephones to get facts. It's almost humorous.

Dump your black tank at their service entrance when they inform you they will not honor your trailer's warranty. That'll get their attention.


BTW...thanks for the info. I will never buy a Heartland product.

I'd suggest taking to someone higher up at Heartland to start. Someone is going to have to fix it.