What's left of Our Progressive EMS Unit

mike-s wrote:

sgip2000 wrote:
I'd have a lawyer type up a nice letter. Sure, it'll cost a bit but they can't deny a claim due to it being installed by a do-it-yourselfer.

Proper legal citation needed, because they certainly can. They can put pretty much anything they want in a warranty as long as it's clearly spelled out.

The automobile reference you made is likely to the Magnuson-Moss Warranty Act. It's common for aftermarket vendors to (incorrectly) claim that a warranty can't exclude third party parts. That's only true for parts which aren't replaced under warranty. Same with repairs - as long as the labor is free under warranty, they can deny coverage should anyone but a dealer repair something. If an auto manufacturer wants to deny warranty coverage on the engine should you hang fuzzy dice on the mirror, they can. It just has to be stated in the warranty.

More pragmatically, getting a lawyer involved is going to cost more than just buying a new surge protector. He'd do better by simply pointing them to this thread and the damage it will cause to their reputation.

SoundGuy wrote:
There is, or was, a video hosted by the original owner himself illustrating how easy it is for an owner to install a hard wire Progressive EMS. That being the case how could the company possibly use this as a reason for denial?

Well, that's a consumer choice. Risk of failure and replacement cost vs. cost of dealer installation.

Note that I'm not saying they're doing the right thing, they should honor a lifetime warranty if it's an obvious product failure, regardless. But, they seem to have every legal right to deny warranty, and receive the dent to their reputation that involves.

Didn't Fantastic Fan recently go through the same thing? They used to do "no questions asked" parts replacements, but got purchased and now do the bare minimum.