What's left of Our Progressive EMS Unit
This is whats our EMS unit looks like after our last excursion. The box got fried. Bought it in 2009 and it has worked flawlessly up until a couple of weeks ago. No I don't know what or how, but it s...
Forum Discussion
milo wrote:
They don't care what happened.
mike-s wrote:
Why should they? It's already been determined that your unit wasn't under warranty. You were simply wasting their time trying to defraud them into giving you a free replacement. And, as has been pointed out, it's apparent what the cause was - a bad connection due to user error.
The problem is not with the unit, or the company, but with you.
Your interpretation, based on what you think you know. :R It's already been established that as an older pre 2010 unit the OP's EMS was only covered by a 3 yr warranty, not the subsequent lifetime warranty, so yes the company had every right to fall back on that and decline coverage. As I read it the OP is as much concerned about the fact the company under new ownership is clearly not even interested in getting the damaged unit back so it can be examined to better determine just what did happen to it. Previous reports from many owners claiming total satisfaction in how the company has up until recently handled any issues they had with their Progressive EMS are now contradicting more recent reports appearing since the company has been sold. Additionally, the most recently published Progressive "limited" lifetime warranty contains restrictions not mentioned in the previous lifetime warranty such as that included with my own Progressive EMS. Clearly Progressive, under new ownership, has recently changed course so to suggest the OP is attempting to "defraud" the company is way over the top, as he like pretty well everyone else has been lulled in recent years by glowing reports to believe that his Progressive EMS was covered by a lifetime warranty that would take care of any potential issues his unit may ever have. This nonsense is still repeated on various forums every day and to blame the OP is ridiculous. :R My only question is why the OP, considering his dismay at Progressive's lack of interest, would buy another Progressive EMS when other manufacturers such as TRC offer similar products which would do the job just as well, arguably even better, don't come with the same warranty exclusions as do the Progressive units, and typically cost less. :h
