A tale of two warranties
First off - I am only relaying a single story, not attempting to draw sweeping conclusions about this company vs. that one...
But...
A co-worker and I both purchased similar Travel Trailers from two differnt companies. Mine from Jayco, him from Keystone (Laredo).
We both have the same floor plan.
I have had a series of problems with mine that Jayco has bent over backward to fix.
* Front cap was badly rock chipped when I took possession. Jayco filled the holes, repainted, and reapplied decals.
* My rain gutters were not level causing water to spill out of the low spots - Jayco fixed
* The big one, however, was that I found several spots of minor delam (3-4 one inch by 2 inch spots with minor bubbling). Jayco fixed the damaged fiberglass, is replacing the back wall, and has done a pressure test and seam fix all the way around to ensure it was bad glue and NOT water that caused the delam. They mentioned that sealant is only covered for 90 days, but fixed it anyway.
* Bunch of other minor fixes here and there.
On the Laredo:
* When he picked up the unit he noticed the fiberglass had a baseball size spiderweb damage in the front end-cap. Keystone is now saying that since it happened after it left the Keystone factory and was not on dealer acceptance report, that they are not going to cover it.
* His grey tank handle fell off during travel. Not covered as it is 'wear and tear'
* His spare tire cover was inappropriately fastened and blew off the first time he drove it. Not covered.
Again...not trying to bash Keystone. For over story like this I am sure there are many where Keystone went above and beyond to repair something under warranty...but hearing his woes (and hearing him on the phone with Campingworld - where we both bought our trailers) I am glad I went with the Jayco.
The service manager at CW has told me on more than one of the repairs I have requested "If it weren't Jayco, I wouldnt even bother asking"
But...
A co-worker and I both purchased similar Travel Trailers from two differnt companies. Mine from Jayco, him from Keystone (Laredo).
We both have the same floor plan.
I have had a series of problems with mine that Jayco has bent over backward to fix.
* Front cap was badly rock chipped when I took possession. Jayco filled the holes, repainted, and reapplied decals.
* My rain gutters were not level causing water to spill out of the low spots - Jayco fixed
* The big one, however, was that I found several spots of minor delam (3-4 one inch by 2 inch spots with minor bubbling). Jayco fixed the damaged fiberglass, is replacing the back wall, and has done a pressure test and seam fix all the way around to ensure it was bad glue and NOT water that caused the delam. They mentioned that sealant is only covered for 90 days, but fixed it anyway.
* Bunch of other minor fixes here and there.
On the Laredo:
* When he picked up the unit he noticed the fiberglass had a baseball size spiderweb damage in the front end-cap. Keystone is now saying that since it happened after it left the Keystone factory and was not on dealer acceptance report, that they are not going to cover it.
* His grey tank handle fell off during travel. Not covered as it is 'wear and tear'
* His spare tire cover was inappropriately fastened and blew off the first time he drove it. Not covered.
Again...not trying to bash Keystone. For over story like this I am sure there are many where Keystone went above and beyond to repair something under warranty...but hearing his woes (and hearing him on the phone with Campingworld - where we both bought our trailers) I am glad I went with the Jayco.
The service manager at CW has told me on more than one of the repairs I have requested "If it weren't Jayco, I wouldnt even bother asking"
