I have been on this forum a long time. As I said, many Barker owners rave about their jacks... And they most always comment about the great customer service. At one time Barker was giving away covers for free.... It was a big topic on this forum, and bought them a lot of favorable good will here.
But the issues I wrote about are real. In fact there are two reports of failures on this very thread. One of them had good things to say about the customer service, the other one just fixed it himself.
You can take the reliability record any way you want to.
But the actual design/construction differences and shortcomings of the front motor style jacks are not opinion at all. Any one can plainly see what they are, just by looking at a picture of the two different styles.
I have never seen a report of an Atwood failure here.... That doesn't mean there haven't been any. But the Atwood design IS inherently less likely to have a problem.
I do think that the Barkers are one of the better front motor design jacks.... Still.... The very BEST customer service is never needing it in the first place.