Best manufacture response
Can you share a manufacture story that stands out in your experience.
Forum Discussion
When I removed my 1.5 yr old UltraFab 3502 tongue jack for the winter a nut & 3 washers fell out of the bottom shaft. :E I emailed UltraFab asking if a replacement nut was available and for clearer instructions on how to install these parts. Turns out UltraFab had been having issues with this press fit nut so it's now welded to the drive screw so it can't slip out of place. Rather than send me parts UltraFab sent me a brand new jack, no cost to me at all ... it's now in my workshop awaiting installation in the spring. :B
