Many dealers are the same way, if you didn't buy from us we won't service nor repair you unit even if it is under warranty ...
Be bought a new Kz 5th wheel, we were told that if we had a problem away from the home dealer call Kz customer service in Indiana and they would steer us to a dealer that would do warranty work ....
We saw such with a friend, he bought from a dealer in Ohio, he had some warranty work that needed to be done, he went to the dealer near him that sold Kz trailers for the work. He was told right up from, you didn't buy from us so we will not do any warranty work on your unit. He then called another dealer, same thing, he then called Kz customer service, they steered him to a dealer the next state over from were he was and they welcomed him with open arms, repaired his unit in a timely manor ....
So coming from one manufacturer that you had to only get repairs from where you bought a unit to a company that cares and steers you to where you can get repairs make anywhere in the country makes me a very loyal customer to that brand ...
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