Forum Discussion

Explorer

Apr 09, 2014

Cadillac, Buick top service satisfaction rankings

From Autonews:

Cadillac overtook Lexus to top a survey of customer satisfaction with dealership service departments, giving General Motors twin victories in a benchmark study released today by J.D. Power and Associates.

Cadillac’s first win in the luxury category ended a five-year reign for Toyota’s luxury arm in Power’s U.S. Customer Service Index Study. Buick ranked as the top mainstream brand for the first time, joining GM’s Chevrolet and GMC among the top five in that category for a fourth straight year.

JD Power Site

14 Replies

Campfire_Time
Explorer
Apr 09, 2014
lbrjet wrote:
GM rah rah rah. What is a Caddy/Buick post doing in Tow Vehicles?

If you can afford it, the Escalade and Escalade XL has the same tow ratings as a 1500 series Tahoe/Suburban.
ford_truck_guy
Nomad
Apr 09, 2014
I will say... We really like our CTS and the support from the dealer.... even though it wont tow my trailer !!
lbrjet
Explorer
Apr 09, 2014
GM rah rah rah. What is a Caddy/Buick post doing in Tow Vehicles?
Turtle_n_Peeps
Explorer
Apr 09, 2014
Wow, from a great car up to the 60's to the biggest POS ever made to a fair car and now the best. Way to go Caddie!!! :)

I still remember the 8-6-4 years. :S Or the Caddie that Ziggs; LOL, they really did; zigg that is.............going down the road!