Companies That Stand Behind Their Products
In 2006 I bought a Bed-Rug bed liner for my new Dodge. I like it because it's good on my knees and is attractive. Now, I really like it because UV has attacked the material and to my surprise the comp...
Forum Discussion
NinerBikes wrote:punomatic wrote:
Costco. I bought a new laptop from Costco. In less than a month, it got a cup of coffee poured into it, which wasn't helpful. I took it back and told them what happened. They only had one question: "Do you want your money back or another computer?"
Why would you take your laptop back, when it was your error, spilling coffee on the laptop? How about manning up for your mistakes and holding yourself accountable?
A couple weeks back, I clipped a post with the awning on my ultra light travel trailer, due to construction going on at Smiths filling station in Mesquite NV. Should Dometic send me a new complete $335 left arm 9100 awning sunshade assembly, for my mistake? WTF?
Furthermore, Costco doesn't make laptops, or warranty them. They retail sell them, and don't issue warranties. Someone like HP or Sony or Toshiba got stiffed by you and your mistake. Costco won't be eating the cost of that failure on your part, the laptop manufacturer will, for your dishonesty. Furthermore, all of us indirectly pay for your mistake in the form of higher prices per unit, it has to be absorbed into the price asked, as a business cost passed on to consumers.
I'd be embarrassed to even associate with you with behavior like that.
Costco is terrible.
On another note, Timbren really stands behind their product. I had a set that were just slightly too tall, and they sent me a replacement set free of charge and told me to just keep the old ones in case I need them some day. Great people to work with.
