I'm an Internet Manager in the car business, been in the business for 23 years. If the person who sent you that email worked for me, they would soon find him or herself with a lot of extra time on there hands. I'm in the GM business and I pride myself on answering all my customers questions upfront and complete. I also expect the same for those under me. I will also provide an actual bottom line quote without being asked as long as I know what there looking for.
I would strongly suggest you explore other dealers as that one doesn't seem to be very interested in your business. Another way to maybe light a fire under them is send the exact same email to the GM of the dealership telling them exactly what you said on the forum. While I see this go on a lot more than you would think I would never condone it.
