kcmoedoe wrote:
MikeInOregon wrote:
I'm interested in purchasing a new tow vehicle. My wife and I would like to order a 2015 F150 EcoBoost as soon as the order banks are open.
So today I sent an email to my local Ford dealer asking if they could tell me when orders will be accepted. The reply I received was a very short single sentence stating that they will contact me when ordering information is available.
I replied and said that we are not sure if we want to order the XLT or the Lariat. I asked two questions 1. Do you have a 2014 XLT and Lariat that we can see? 2. Can we stop by this Friday morning to look at the trucks? The reply I received was another very short single sentence stating that the dealership is closed this Friday and the salesman will be off for the weekend.
I was expecting an answer that showed a little more interest in selling a truck. Something like, "Yes, we have the XLT and Lariat and we would be happy to show you the trucks. I'm sorry, but we are closed this Friday. Can we schedule another time to show you the vehicles". I feel like the only information I received is a report on the salesman's days off.
What is your opinion of the responses from the dealership? Am I overreacting or do you think they could show more interest?
I think your feelings get hurt a little too easily. You have already indicated you won't be buying any of the vehicles in stock. They told you they would contact you with the information as to when the new vehicle can be ordered. They also told you that you couldn't look at vehicles on Friday, since they will be closed. As for scheduling an appointment, the salespeople are most likely on commission. If a salesperson set up an appointment to show you vehicles you aren't going to buy, they would be foregoing an opportunity to actually make a sale and a commission. If you chose not to show for that appointment, there is no penalty to you, but that salesperson would have waited around to show vehicles to a person who wasn't going to buy those vehicles and then didn't even show up. They would have basically sat around doing nothing, which neither they, nor their employer would appreciate. I am sure they wouldn't have any problem showing you vehicles, should you visit the dealership, but to expect them to set time aside for a guaranteed non-sale is over-reaching. On top of that, you are an X-plan purchaser, meaning the dealership will make a bare minimum amount of income from the sale. Quite frankly, the time versus reward equation is not very favorable to the salespeople and the dealer in those transactions.
Yeah if you had said you were considering the 2014 as an option I believe the response would have been different.
