mich800ExplorerOct 20, 2017Customer Satisfaction Is Not A RecallAnyone with a Grand Cherokee or Durango get the customer satisfaction letter for the EGR? Looks like the new marketing trend is to not call it a recall. It is a customer satisfaction campaign. Int...Show More
mike-sExplorerOct 21, 2017A recall is a campaign under 49CFR573 for safety reasons. The term "recall" is used extensively in the regulations.As the thread title says, a customer satisfaction campaign is not a recall.
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