Disappointed in my new Lance

CaptainEddie have you had issues with Princess craft? I do not work for them but have been down there 3 times to look at some campers. DW and I are planning to upgrade next January. closest TC dealer near Dallas, texas.

My fridge worked fine when I bought it ... but several weeks later, failed. Fortunately, we were in California, and we took it direct to Lance factory.

Lance replaced every component except the case,it seemed. Has never had a problem after that. About three years or so now.

You don't have that luxury, so far away. But I hope you get everything you need replaced, as it's not always so simple as one component. It's an interaction between all the controls.

The dealer did indeed give me a walk-through familiarization.

When setting it up for me, they discovered the fridge didn't work on propane, and ordered the parts.

It isn't their fault I live 250 miles away.

I should have left them out of this, because they did their job.

I regret saying otherwise.

The more I get to know this camper, though, the more apparent it is that it was put together by people who either took no pride in their work, weren't trained to do good work, or were not given adequate time to do good work.

Again, hopefully it is just little things. Why should I think that, though?

I have spent 10 years telling people that one pays a little more for a Lance, but it is money well-spent.

I never had a single problem attributable to Lance in my 10 years with the 1010.

The standard of attention to detail in this new one is not even in the same ballpark.

Joe

If you bought it from Princess craft, good luck.

The thermocouple on my 2011 Lance 1050 would fire up the fridge the first time and after that is was turn it off and then turn it back on.

After diagnosing the problem myself, I had the option of driving to a Lance dealer 90 miles one way or a local RV service center for Norcold refrigerators. I bought the $12 part and fixed it myself. The local RV service center wanted me to leave the truck and TC while they diagnosed and ordered parts.

You shouldn't have to be dealing with a refer that doesn't work, but that is how some companies work.

Some of/or most of these things should have been caught by the dealer before you picked it up. The factory normally doesn't fire up the fridge, that is what they dealer is supposed to do for a PDI. It is called a Pre Delivery Inspection for a reason. They should go through the whole unit and correcting any things the factory missed. Now don't think for a minute that I don't think Lance should have missed the screws and latches and all of these items but that is also what the dealer is for. Did they give you a walk through and make sure everything worked to your satisfaction before you signed on the line buying this camper?

I do feel your pain when you give your hard earned money to them and then they could care less if they deliver you a good product or not. I think Lance is falling down on a lot of their quality checks that should be performed by the factory.