First Post - Walked out on slimy dealer
Well, we finally selected a Snow River 245RKS, based on many hours of lurking here (tons of good info, obviously), obsessively scouring the Northwood website, and finally visiting a dealer. That part went very well for the first two hours or so, then...not.
The salesman was very helpful and friendly. He patiently showed us several units, answered my questions, and helped us make a good choice after we decided against a smaller unit (we have three teenagers who still like us). My wife and I didn't really know the exact price we should pay, and hadn't intended to buy that day anyway. The salesman asked us what we wanted, and I said 25% off MSRP. He did a quick calculation and threw out a price. After some thought, we said OK. Yay!
Everyone was so happy and friendly. He then mentioned the PDI of $595 "Oops, it went up to $695, but I can let you have it for $595" Whatever. We spent a good 45 minutes filling out all the paperwork, then the guy left us and went somewhere else. After 15 minutes or so, he comes back with the contract marked up in fat blue pen. Says his manager said he can't sell it for that price, and pretty much resets the price to the starting point. I was stunned, as I thought those days were over. Told him no way. He whines they're not making a profit, it's already marked down, blah, blah, blah.
I get up to leave, he goes back for one more try, comes back with about a few hundred off, and we say no. Instant change from Mr. Friendly Salesman to Angry Jerk. If he'd just respected his customer in the first place, he could have had the sale. I might have even bought it for zero dollars off the asking price, if I thought it was the best I could do. Instead he names a low price that triggers our buy decision, then yanks the rug out later on. I'm sure we ruined his entire morning, but I doubt he'll change his approach toward customers.
Between the first and second time he went to The Man With The Blue Pen, I called the other dealer, which is actually closer to home, and made a deal on the phone. No PDI fee, no games, two batteries included. The only reason I didn't go there first was because I wanted to see some Outdoors RV trailers as well as Northwood.
Anyway, notwithstanding the above, we are really excited about finally getting a Northwood trailer. We'll tow it behind our 2012 F350 PSD. Thanks for all of the info, and I hope to be able to contribute here.
The salesman was very helpful and friendly. He patiently showed us several units, answered my questions, and helped us make a good choice after we decided against a smaller unit (we have three teenagers who still like us). My wife and I didn't really know the exact price we should pay, and hadn't intended to buy that day anyway. The salesman asked us what we wanted, and I said 25% off MSRP. He did a quick calculation and threw out a price. After some thought, we said OK. Yay!
Everyone was so happy and friendly. He then mentioned the PDI of $595 "Oops, it went up to $695, but I can let you have it for $595" Whatever. We spent a good 45 minutes filling out all the paperwork, then the guy left us and went somewhere else. After 15 minutes or so, he comes back with the contract marked up in fat blue pen. Says his manager said he can't sell it for that price, and pretty much resets the price to the starting point. I was stunned, as I thought those days were over. Told him no way. He whines they're not making a profit, it's already marked down, blah, blah, blah.
I get up to leave, he goes back for one more try, comes back with about a few hundred off, and we say no. Instant change from Mr. Friendly Salesman to Angry Jerk. If he'd just respected his customer in the first place, he could have had the sale. I might have even bought it for zero dollars off the asking price, if I thought it was the best I could do. Instead he names a low price that triggers our buy decision, then yanks the rug out later on. I'm sure we ruined his entire morning, but I doubt he'll change his approach toward customers.
Between the first and second time he went to The Man With The Blue Pen, I called the other dealer, which is actually closer to home, and made a deal on the phone. No PDI fee, no games, two batteries included. The only reason I didn't go there first was because I wanted to see some Outdoors RV trailers as well as Northwood.
Anyway, notwithstanding the above, we are really excited about finally getting a Northwood trailer. We'll tow it behind our 2012 F350 PSD. Thanks for all of the info, and I hope to be able to contribute here.
