Forum Discussion
spoon059
Aug 19, 2022Explorer II
Cradz350 wrote:
I love the truck, but this has really made me question future Ford's.
And why wouldn't you love the truck. Its been so dependable...
Cradz350 wrote:
This is not a great way to keep a loyal customer.
Why would they care. You and your family already owned one of the most problematic engines Ford ever produced and then immediately went out and bought another. Going on a hunch here, you're going to eventually replace this Ford with another one.
They don't need to worry about "customer loyalty" when they have so many customers with blind allegiance to a brand that they will continue to purchase that brand despite major problems.
I've owned a GM car, a Ford truck, an Isuzu SUV, a Ford SUV, a Honda car, a Toyota car, a Toyota truck and now a Ram truck and Kia minivan. I have ZERO brand loyalty, because that brand won't be loyal back to you. I buy the best vehicle for my needs at the best price I can get at the time of purchase. The next vehicle will be the best vehicle for my needs at the best price I can get at the time of that purchase.
"Loyal customer" just means a sucker that will keep coming back, no matter how poorly we treat them.
Cradz350 wrote:
I hear a lot of people bash the 6.0...mine never died this bad.
Case in point...
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