My only issue with these is the simple question "What constitutes a problem?". Not all problems are created equal. Rather be in the dealer for simple stuff than major things.
My Taurus has had it's rear tail lights replaced 3x under warranty (peeling chrome, a known issue). That could indicate a quality issue but IMHO it is nothing to worry about.
I also notice how they dance around what is a quality issue - "engineering" vs "genuine bad parts" yet fail to give examples or say what is what.
All in all, I think Ford sank because of My Ford Touch. IIRC BMW and Audi sank as well when iDrive and MMI were introduced. They say GM's CUE is also a PITA to use so it should be interesting to see the results next year.
Also, the most important is the 3-5+ year dependability.
