Good customer service response from Northwood
I recently installed a leak detction system in my trailer, placing detectors under every plumbing area. Took a while fishing the wires, etc, but it works well.
First trip out it detected 3 leaks:
1) bad ABS cementing job under the kitchen sink causing a few drips when sink drains.
2) crossthreaded fitting under the outdoor kitchen sink drain also causing a few drops
3) bad caulking job in shower corner
This trailer is almost new. I imagine these leaks were there before, but evaporate before I noticed there were issues. My wife no longer thinks I was being too anal by installing these.
I am glad I bought a Good Sam extended service plan, but I had the plumbing skills to deal with all these myself, so no claim necessary.
I am betting it boils down to one sloppy employee.
Anyway, I did write to Northwood and they responded immediately and forwarded the info off to their department heads, which I thought was pretty good. I am generally happy with the trailer, although the dealer screwed up several things, but that is not Northwoods fault.
First trip out it detected 3 leaks:
1) bad ABS cementing job under the kitchen sink causing a few drips when sink drains.
2) crossthreaded fitting under the outdoor kitchen sink drain also causing a few drops
3) bad caulking job in shower corner
This trailer is almost new. I imagine these leaks were there before, but evaporate before I noticed there were issues. My wife no longer thinks I was being too anal by installing these.
I am glad I bought a Good Sam extended service plan, but I had the plumbing skills to deal with all these myself, so no claim necessary.
I am betting it boils down to one sloppy employee.
Anyway, I did write to Northwood and they responded immediately and forwarded the info off to their department heads, which I thought was pretty good. I am generally happy with the trailer, although the dealer screwed up several things, but that is not Northwoods fault.
