So I ordered my new generator online from home depot on sat. I convinced my wife to go with the Honda 3000i. I liked the big tank on it max output of 28a ish. It was 200$ less than anywhere else I looked plus on my card I had 0 interest for 12 months. Well it arrived today.....on a UPS truck. .... The box looked like it went thrust a war. When we unloaded it it almost fell out the bottom. The guy with the truck was great. He backed into my driveway was very polite. I unpackaged it and didn't see any apparent damage off hand till I went to start it. No start after 20 mins. I looked in at spark plug thinking I flooded it some how and there was the culprit.....broken end of plug wire!!!!! Called home depot and they said it was under warranty and could have it fixed locally. They are 1.5 weeks out. I need it next week. So I returned it to home depot. The guy there was not surprised at all by the shipping issue. So now I have to buy one locally for 200 more if I want one by next week. Any one else have any ups stories to share. This isn't my first one either. I emailed their customer service not that anything will be done or change. Anyhow that's my story today.....

Hideout17 wrote: So now I have to buy one locally for 200 more if I want one by next week. I'd be pissed.But for $200.....I would probably fix it myself and go.

I told one driver he might as well kick the package down my driveway after I heard him drop it twice. Other than that one time, everything I've had shipped has arrived safely. Sometimes, it is not the last mile that is the problem. There are many hands, lifts, and conveyor belts between the seller and me. The good news about Home Depot is their return/exchange policy. It is usually no questions asked. I guess you'll have to go back to being impatiently waiting for another generator or check out the Champion's at a lower price. From the posts on this Forum, there are a lot of happy Champion owners.

I returned a shipped item from Home Depot and they honored the cheaper price. Did you talk to a manager? Might still be able to negotiate that

Can you have a new one shipped to the store and pick it up yourself? Then you can inspect it before you leave the store.

I have an RV - UPS story just from yesterday.I ordered a trailer tray and it was left on my porch by UPS yesterday. The first thing I noticed was that there was a 5 inch diameter hole near the top of the box. I thought well maybe nothing fell out, as the parts are pretty big. Once I got a good look at the package, it was clear that the top flap had been torn open as it had been re-taped and the staples had clearly been torn through. My initial reaction was that the seller had re-sold a package that had previously been returned - I was wrong.Upon opening up the package, the very large parts were still there, but more than 1/2 of all the parts were missing. And the ones included were scratched up, like they had spilled out and fallen on a cement floor.I called the seller to report this and they immediately processed another shipment and sent me a return slip and scheduled UPS to pick up the package. The person I talked to stated that they have MANY problems with UPS shipments.One would think that if UPS has a package break open at some point in their processing, they would at least tape some sort of sticker on the package that says it broke open in shipment and have instructions for what to do. Also, it would be nice if they actually rang your doorbell to give you the option to refuse delivery. I was actually home and within about 15 feet of the front door when the delivery was made, but only noticed the UPS truck through the window as it was leaving. The box was clearly damaged and he could have rung the doorbell when he delivered and given me the chance to refuse shipment.Hopefully the new package being sent will not meet the same fate.

Got new generator but........ | Good Sam Community

W_E_BGood
Explorer
Jun 19, 2016
Since this apparently a "pile on UPS" thread, I thought I'd join the thumpin' party. I've lived at my present address for 10 years. In that time the wife and I have received over 400 packages through UPS, NEVER with a complaint, problem or notable damage. The two regular UPS guys have been great people, I'm friendly with them, thank them for their service, and for the little treats they usually give to my little Sheltie. Cheers.
Oh, and for all those out there...Happy Father's Day, mine sure is!
hvac
Explorer
Jun 19, 2016
My opinion. Live a simpler life. Give it all up.
goat_rancher
Explorer
Jun 18, 2016
The items shipped to Home depot stores for store pickup probably come in on Home Depot trucks. Although I haven't had a problem with UPS or Fedex personally.
Houston_Remodel
Explorer
Jun 16, 2016
I bought our barely used Honda 3000 from CL for $1100. No wheel kit but I didn't want one.
C_B_
Explorer
Jun 16, 2016
Hideout17

Just sent you a PM

C.B.
hawkeye-08
Explorer III
Jun 16, 2016
I also have had problems with UPS on heavy items especially.

I bought my Honda 3000is off craigslist for $1400, had cover and wheel kit. I was on CL last night and there was one for $1200, also with cover and wheel kit, used two hours, new last year. My wife and I almost went and bought it, even though we have no need for a second one.
boosTT
Explorer
Jun 16, 2016
I found some xmas gifts that UPS left in my front yard while it was snowing. Yup... got to dig out my front yard to find them. 3 separate boxes about 8' apart.
coolbreeze01
Explorer
Jun 16, 2016
#1nobby wrote:
Hideout17 wrote:
So now I have to buy one locally for 200 more if I want one by next week.

I'd be pissed.

But for $200.....I would probably fix it myself and go.

Seems like an easy fix.
MSchu
Explorer
Jun 16, 2016
I ordered 2 toilets from Home Depot for my future retirement house that is 2 states away, and had them delivered to my local HD because I didn't want to pay the $55 delivery. When I went to pick them up one of them was broken. I had planned on leaving for the new house in a few days, so I told them I wanted the replacement shipped to the other address for free. They did, and the replacement arrived in 3 days packed in big boxes with lots of padding. No damage this time!
Golfcart
Explorer
Jun 16, 2016
"Fragile means throw it underhanded"
-A friend of mine whos been driving for UPS 25 years

Like said already, the main culprit of poorly handled packages is the transfers, cross docks, etc. Way too many hands on the product is hell on shipping. Here at my work we ship very delicate items that we overwrap in corrugated box paper for extra strength and take pictures of it before it goes out. Sooo many times our customers call us and complain about products getting there in such bad shape its unusable

Fedex is the worst!

Forum Discussion

Got new generator but........

About Travel Trailer Group

Related Content

Inverter Generator

Generator

generators

Looks familiar but is not

Honda Generator