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dslc6487's avatar
dslc6487
Explorer
Feb 05, 2016

HELP!! Need advice-Chrysler Aspen/Manufacturer Issue

I need some advice from all of you Durango and Aspen owners that have had a problem with the fuel splash back on fill up. I have a 2008 Aspen and I took it to the dealer today to have the airbag recall fixed and also to have the gas splash fixed. He said he could replace my airbag but my vehicle did not fall under the splash back issue. So, he replaced my air bag and we had a rather heated discussion about the splash back issue but it was of no avail to me. He did not address it. And, my vehicle definitely has the splash back issue. His reasoning is as follows: I am not the original owner. I am the third owner. It has no extended warranty on it. The Aspens that did fall under the dealer fix for the gas splash in the 2008 year were manufactured from Feb. 1 thru April 1. My Aspen was manufactured in June of 2008, so no fix according to him. While he was fixing my airbag, I called Chrysler Corp. and the rep gave me the same answer. I told her that my vehicle did have the problem and that this really did xxxx. She agreed with me but said there was nothing that she could do about it. Is there any other option. Do any of you out there have any recall, spec letter, or any information that can help me get my splash back problem fixed, or am I going to have to add gas just a quart at the time. I live in Georgia and went to Five Star Warner Robins Chrysler Jeep Dodge Ram Dealership. Does anyone know of another dealer in Georgia that may can help me with this problem. I will gladly drive there. Any help and advice that you can give to me will be GREATLY appreciated.
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  • DownTheAvenue's avatar
    DownTheAvenue
    Explorer
    Feb 05, 2016
    1. Getting into a "heated discussion" with the person who has the power to help you or dismiss your concern is not wise.
    2. If your vehicle does not fall under the parameters of the recall, you can ask for a "goodwill" adjustment for the repair costs. (If you engaged in less than friendly conversations with the dealer or manufacturer, are the third owner of the vehicle, and have not been a faithful customer of the dealer or the manufacturer, you may not have much "goodwill" to cash in.)
    3. You can file a complaint with National Highway Transportation Safety Board.
  • toedtoes's avatar
    toedtoes
    Explorer III
    Feb 05, 2016
    I agree. Unfortunately unless the manufacturer identifies your particular vehicle as eligible for the recall fix, you cannot get it fixed that way.

    I had a Datsun years ago that had this issue. I would have a problem, take it to the dealer for fixing. There was would no recall or known defect. I'd have to pay for the repair out of pocket. Three to six months later, i'd get the recall notice. But they wouldn't reimburse me for the repair cost because the repair was made before the problem was identified as a defect. Happened about 3 or 4 times before I dumped the car.

    There should be a place online where you can report the issue. If enough people with your manufacturing specs report the same problem, it could force them to see it as a continued defect.

    But, if the car is a 2008 and the backsplash issue is just coming up, then it could be difficult to try to prove it's a defect and not standard wear and tear.

    As old biscuit recommends check the filler hose for sags, etc. It could simply be caused by a strap coming loose.
  • Old-Biscuit's avatar
    Old-Biscuit
    Explorer III
    Feb 05, 2016
    Followup info.........

    Chrysler Assistance Center at the numbers listed below.

    800-992-1997 U.S.
    800-465-2001 Canada

    TSB
    NUMBER: 14-001-12
    GROUP: Fuel System
    DATE: January 20, 2012


    SUBJECT:
    Fuel Spit Back During Refueling Due To Faulty Inlet Check Valve X39 (Unlimited Time And Mileage Warranty Extension)
    OVERVIEW:
    This bulletin involves replacing the fuel filler tube if the condition occurs.
    MODELS:
    2006 - 2008 (HB) Durango
    2007 - 2008 (HG) Aspen
    NOTE: This Extended Warranty Bulletin applies to vehicles equipped with a naturally aspirated gasoline engines.
    SYMPTOM/CONDITION:
    Some customers may experience a fuel spit back condition during a refueling event.
    DIAGNOSIS:
    If the customer experiences the symptom/condition, proceed to the repair procedure.
    PARTS REQUIRED:
    Qty. Part No. Description
    AR (1) CNNZX390AA Tube, Fuel Filler
    (4) 6500911 Rivet, Splash Shield Attaching

    NUMBER: 14-001-12
    GROUP: Fuel System
    DATE: January 20, 2012
    POLICY:
    Reimbursable within the provisions of the warranty.
    NOTE: Vehicles included in this Service Bulletin have a lifetime coverage - Unlimited Time and Mileage warranty for this repair.
    See Warranty Bulletins;
    U.S. D-12-07,
    Canada SAB 2012-03,
    International ID-12-02
    or Mexico BG-01-12
    for details associated with the extended warranty.
  • Old-Biscuit's avatar
    Old-Biscuit
    Explorer III
    Feb 05, 2016
    Did you ask dealer what was involved in the FIX and how much would it cost to have it done?

    Your vehicle did not 'qualify' due to its build date therefore it does not 'officially' have a problem.

    Until your vehicle is included by MFG. you can not force the FIX for free from any dealer.
    So find out what the FIX is and do it your self or pay to have it done.





    In mean time take a 3/8 clear tube long enough to reach gas tank......slide it down fill tube and then place gas nozzle next to it and fill up.
    tube will provide additional venting and may stop the splash back

    Faulty inlet check valve is issue......not closing causing tank pressure to blow back

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