hideout keystone trailer

keystone hideout is the type i have

Read your warranty, you have specific rights and remedies. Then contact Keystone with the sales documents and the information on the problem.
You will need to prove when and where bought, and have the dealer or a regional rep from keystone inspect and verify the issue falls within the warranty terms.

What was their logic in saying it was not on them? What was their argument that they are not responsible? In other words, what did they say YOU did?

Overall, I haven't heard of anyone complaining about Hideouts. But, I've not seriously looked either.

For what it's worth, here's a web site you might find interesting and may be able to connect with others in your situation: Keystone RV Reviews and Complaints -- click here. ... good luck!

Have you contacted Keystone directly?

FYI... one reason I stay tuned to these forums is because people do complain about their RV. I do keep more in-tune to Keystone Outback, since that's the one I have. But whenever someone voices a problem with their camper on these forums, I almost ALWAYS go out and check mine to see if I potentially could be experiencing the same problem or if a problem in imminent.

My Keystone Outback is now 5 years old and the roof, definately, has not blown off (yet). However, I was on top of the roof the last 2 days giving the roof a good cleaning. While up there, I also inspected all the seams, calking, joints, screws, trim, everything.

I have one more step to complete in my roof washing, and that is to get the slide out roofs. (3 of them). I'm doing them tonight after work, then the entire roof will be washed, and on Saturday, I want to treat the entire roof area with rubber roof conditioner. (one step at a time).

But, you post has stirred an interest. Even though I was just up there, since I'll be "up there" again tonight, I'm doing a deeper inspection!

Thanks for the heads-up. But so sorry about your situation. I do hope you can get it resolved.

Tyler0215 wrote:
Have you contacted Keystone directly?

Almost Impossible.....and if you do get lucky and actually connect with someone, it will be a dedicated phone picker upper or keyboard poker in the customer service department, who will provide the corporate canned response "Please contact a dealer, preferably the one you purchased from". I have attended the Keystone RV song and dance show, it's no picnic.

kerrlakeRoo wrote:
or a regional rep from keystone inspect and verify the issue falls within the warranty terms.

Have you ever tried that?

When we had our 2013 Keystone Passport I would have been thrilled to be able to talk with the guy who cleaned the toilets at a Keystone plant. They have non customer service and lack of direct communication perfected and down to a science. That said I really liked that trailer. Their lack of support had a lot to do with buying our current Rockwood. I am far from being a Forest River drum beating kool aid guzzler, but at least I can talk to Rockwood reps and have had them send me a microwave, fender skirts, and a check for a fried fridge element direct to my house.


And in addition to Dutchmensports link, a few hours of good reading HERE! Some good, some bad.....but from experience I can tell you they will not deal with the customer directly. Find or have a good dealer that goes to bat for you is the only way with Keystone.

Our roof hasnt blown off but did notice last trip bubble when towing. Taking it in to get it checked out. Likely just needs to be reput down down. Seams etc are fine.

Well if you purchased it in 2018 I don't see how it could've been your problem unless it was damaged by a branch. it shouldn't need any maintenance for at least 6 months. so unless you bought it at the very beginning of this year then they can`t blame it on maintenance.

Keep making calls!