jtallon wrote:
Majja13 wrote:
If it were me, I would thank them for the lack of support, advise them of my intentions of purchasing a new vehicle form either GM, Ram or Toyota and let them know I was also going to make it known exactly how this went down especially with how long you had already been waiting.
Heck, I'd go even further. I'd take a picture of myself with my new GM/Ram/Toyota and send it, along with a copy of the window sticker and a link to this discussion thread, to the Ford dealer, Ford Customer Service, and any other Ford personnel I've communicated with. I'd include a nice note describing my cancelled order, and thanking them for their assistance in the purchase of my new truck. I'd politely let them know I was eager to share my experience with Ford with other potential truck buyers. And I'd close with the hope that many other customers end up with a great new truck, just like I did.
No, it won't help at all. It may not even get read by anyone. But I'd feel a lot better.
I like this idea. I am all for giving some one a second chance if a mistake is made but it seams like many companies just do not care about good customer service. It is almost like they are doing us a favor. By being there and we should except that kind of service. In this case they took your order and depsoit, (no collecting interest on it) and then several months later say sorry we are having an issue so you can pay us more for next years model in 7 months. Unacceptable
