OhioCamper31BHPR wrote:
Picked up our 31BHPR Wednesday. Out for the "shake down cruise" this weekend.
We woke up this morning to no lights and a dead battery. All the 120V stuff is working fine. Nothing (0V) on the output side of the converter. According to the service rep ag our dealership they've had problems with the 55A output converters from WFCO. Haven't contacted the mfg, or Keystone yet, but the dealer says the can't get me in until June 1. They have one I can purchase for $224 but advise me that replacing it could cause warranty issues in the future. Anyone had any issues with their converters? Any luck getting this resolved in less than 3 weeks. I'm using a battery charger to refresh the battery occasionally. Don't want to continue operating thus way until June.
Also, is the rear TV hooked up to cable too, or just the antenna? I can't get the TV to program the cable stations, and get a lousy picture on the Front TV with the booster on (need it for the rear TV w/over the air channels).
I know, shouldn't be watching TV in the new camper, but it's been raining.
Hope everyone enjoys the Mother's Day Weekend!
I'm sorry for your problems. In my opinion, this is a brand new trailer that you haven't even owned for 1 week - the dealer should accommodate you and bump you ahead of the other repairs. Have you complained to the manager or owner? Have you contacted Keystone and complained to them? It is absolutely unacceptable.
One of the biggest reasons I bought my camper from my local family owned dealership is because they take care of the customer and they prioritize repairs on trailers that have been purchased directly from them. My trailer is currently there for several warranty repair items as a result of our shakedown trip and they were estimating June time frame for our repairs. Most of the issues are small, but the biggest of the issues is significant - bad binding sound when deploying the big slide. I told them that I wouldn't consider using the trailer again until it is fixed and they asked when my next schedule trip is (May 27th) and have committed to fixing everything by May 24th.