Keystone Warranty - What A Joke!

DownTheAvenue wrote:
Why not talk with the manufacturer of the toilet? After all Keystone only installed the toilet, and in theory, the warranty is with the manufacturer not the installer.

This aside, I'm not sure why all the fuss since the trailer manufacturer has agreed to cover the cost of a replacement valve and there isn't much to swapping out that valve anyway. :h With the water off just remove the toilet for easy access, remove the old valve, install the new one, and reinstall the toilet - done. I'd also wonder if perhaps the original valve didn't fail because it wasn't adequately winterized, which of course neither the toilet manufacturer nor the trailer manufacturer can be held responsible for.