Keystone Warranty - What A Joke!
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Sorry to hear about your experience.
On the other side I had excellent response from Keystone on the one warranty issue with our Outback 295RE. At almost 1 year, the clear coat on the aluminum rims started to craze. Without much expectation of warranty coverage I went to my dealer. They looked at them, said it shouldn't happen, took pictures and said we will see what we can do. About a week later they called, said bring the trailer in, we have new wheels for you. Keystone replaced them under warranty and also paid for balancing since I had the originals balanced.
Keystone didn't make the wheels, but they covered it, as they should on warranty issues. Most of the parts on your car aren't made by the car mfg they are purchased but other than tires and batteries and maybe a few other things, covered under the mfg warranty.
IMHO warranty coverage depends a great deal on dealers attitude and how well they work with trailer mfg.
On the other side I had excellent response from Keystone on the one warranty issue with our Outback 295RE. At almost 1 year, the clear coat on the aluminum rims started to craze. Without much expectation of warranty coverage I went to my dealer. They looked at them, said it shouldn't happen, took pictures and said we will see what we can do. About a week later they called, said bring the trailer in, we have new wheels for you. Keystone replaced them under warranty and also paid for balancing since I had the originals balanced.
Keystone didn't make the wheels, but they covered it, as they should on warranty issues. Most of the parts on your car aren't made by the car mfg they are purchased but other than tires and batteries and maybe a few other things, covered under the mfg warranty.
IMHO warranty coverage depends a great deal on dealers attitude and how well they work with trailer mfg.
