Keystone Warranty - What A Joke!

mike-s wrote:

JCR-1 wrote:
Gm doesn't make the shocks , nor the radio, nor the thousands of parts installed on their vehicles however they fix them when they break and stand behind the warranty.

Try getting GM to honor a tire warranty. They cover what the warranty says they'll cover, just like Keystone. GM doesn't cover everything, nor does Keystone, which is up front about what's not covered:

Keystone Warranty wrote:
THE LIMITED BASE AND STRUCTURAL WARRANTIES WILL NOT APPLY TO:..Equipment, products, components, appliances, or accessories not manufactured by Keystone

The toilet is warranted by the toilet manufacturer.

The only fault I can put on Keystone here is not explaining that properly when they were asked to cover it. A Dometic toilet should have a 2 year warranty, through Dometic. Edit: Oh, and that warranty doesn't cover labor.

well, keystone may state the waranty doesn't apply to part not mfg by keystone, but they replaced ALL 4 aluminum wheels on my outback at near 1 year because the clear coat was crazing, NO QUESTIONS ASKED. Dealer sent them pictures, keystone sent out new wheels. paid to have tires remounted on them, balanced them no cost to me. See my previous post.

I've known others with outbacks, cougars, montanas (all Thor/keystone brands) that have had non keystone mfg components replaced under warranty. IMHO it depends a great deal on what kind of relationship the dealer has with keystone and how they want to treat customers. Good dealers will very often make it right. Mine does.