Keystone Warranty - What A Joke!

ktmrfs wrote:

mike-s wrote:

JCR-1 wrote:
Gm doesn't make the shocks , nor the radio, nor the thousands of parts installed on their vehicles however they fix them when they break and stand behind the warranty.

Try getting GM to honor a tire warranty. They cover what the warranty says they'll cover, just like Keystone. GM doesn't cover everything, nor does Keystone, which is up front about what's not covered:

Keystone Warranty wrote:
THE LIMITED BASE AND STRUCTURAL WARRANTIES WILL NOT APPLY TO:..Equipment, products, components, appliances, or accessories not manufactured by Keystone

The toilet is warranted by the toilet manufacturer.

The only fault I can put on Keystone here is not explaining that properly when they were asked to cover it. A Dometic toilet should have a 2 year warranty, through Dometic. Edit: Oh, and that warranty doesn't cover labor.

well, keystone may state the waranty doesn't apply to part not mfg by keystone, but they replaced ALL 4 aluminum wheels on my outback at near 1 year because the clear coat was crazing, NO QUESTIONS ASKED. Dealer sent them pictures, keystone sent out new wheels. paid to have tires remounted on them, balanced them no cost to me. See my previous post.

I've known others with outbacks, cougars, montanas (all Thor/keystone brands) that have had non keystone mfg components replaced under warranty. IMHO it depends a great deal on what kind of relationship the dealer has with keystone and how they want to treat customers. Good dealers will very often make it right. Mine does.

The smaller local mom and pop dealer will usually go to bat for you, make the repair or get the parts, do the documentation, and take it up with the manufacturer after the fact. The larger mega dealers usually want to get all of that out of the way on the front side because their service, parts, and warranty departments operate on a shoestring exactly the same as the RV manufacturers warranty departments do and they are all overloaded. They're certainly not going to float a drag, for you. That's why your unit could sit for weeks or months waiting in line.

Every large RV dealer within 200 miles of here has a constant help wanted shingle out looking for techs and other people. Camping World in PA is looking for techs claiming you can make $100K per year doing so LOL. Good luck with that.