Keystone Warranty - What A Joke!
Post deleted.
Forum Discussion
I wouldn't expect a for profit company to be in the business of being nice or spreading goodwill. However, a company can be so focused on profits that they'll actually start driving away business. When someone has a poor experience such as this one, they tell everyone about it. This make people question the company. Even if the company is eventually vindicated, the damage has been done and can't be reversed. After reading several similar experiences people start actively avoiding the brand. The only recommendations that you'll get from those people would be to stay away.
I know when we were looking to replace our trailer, we heeded the warning and avoided Keystone. I'm not saying they build trash, but I didn't want to undergo similar situations if we did have a problem. I doubt the OP will be a returning customer. I bet they lose a few more customers every time a posts like this one pops up. To me it doesn't make sense to miss out on a $20k sale to save maybe $100 on warranty work.
We ended up purchasing a Coachmen. The few times that we needed to have something fixed under warranty, Coachmen has been top notch with their service. They're very easy to work with. They could've easily told me to work with the manufacturer, but they didn't. Would I be back as a repeat customer? Yep. Would I recommend their product? Yep. Have my recommendation lead to more business? Yep (2 buddies).
I know when we were looking to replace our trailer, we heeded the warning and avoided Keystone. I'm not saying they build trash, but I didn't want to undergo similar situations if we did have a problem. I doubt the OP will be a returning customer. I bet they lose a few more customers every time a posts like this one pops up. To me it doesn't make sense to miss out on a $20k sale to save maybe $100 on warranty work.
We ended up purchasing a Coachmen. The few times that we needed to have something fixed under warranty, Coachmen has been top notch with their service. They're very easy to work with. They could've easily told me to work with the manufacturer, but they didn't. Would I be back as a repeat customer? Yep. Would I recommend their product? Yep. Have my recommendation lead to more business? Yep (2 buddies).
