Keystone Warranty - What A Joke!

Just to add to how a good company handles things. I had a problem with a Reese hitch I had. The way it was designed when you turned tight the nut on he ball would contact the trunnions of the WD bars and force them down, this bent the bottom of the trunnion sockets down and the bars were about ready to come out. The hitch was a couple years out of warranty. I called Reese and they said there was nothing they could do because it was damaged. They did redisign the hitch head to eliminate this issue. When I brought that up they offered to ship me a new one for free and I would have to pay for he hitch head. I said that if it was redisigned they new here was an issue and it should be covered. I offered to pay half. He came back in 2 minutes and said he would ship a new one for free.

Moral is be nice and know what you are talking about. Because of how this was handled they kept a customer and will have many more because of it and the way they handled it!