Why not talk with the manufacturer of the toilet? After all Keystone only installed the toilet, and in theory, the warranty is with the manufacturer not the installer.

With all due respect, Keystone does not build the toilet. They buy it from a third party and install it. You need to contact the toilet manufacture.PS: On edit- Sorry Downtheavenue, you posted as I was writing with same idea.

DownTheAvenue wrote:Why not talk with the manufacturer of the toilet? After all Keystone only installed the toilet, and in theory, the warranty is with the manufacturer not the installer.This aside, I'm not sure why all the fuss since the trailer manufacturer has agreed to cover the cost of a replacement valve and there isn't much to swapping out that valve anyway. :h With the water off just remove the toilet for easy access, remove the old valve, install the new one, and reinstall the toilet - done. I'd also wonder if perhaps the original valve didn't fail because it wasn't adequately winterized, which of course neither the toilet manufacturer nor the trailer manufacturer can be held responsible for.

Points made on the toilet manufacturer responsibility, but as Keystone purchases hundreds of them they could easily subrogate if they gave a **** about their customer. This is rampant in the RV industry. Just too lazy or stupid to represent thei customer in a process where they have the power to rectify but just do not give a ****.

Gm doesn't make the shocks , nor the radio, nor the thousands of parts installed on their vehicles however they fix them when they break and stand behind the warranty. Keystone should repair without question and bill the offending manufacturer back for parts and labor. If you state a warrant then stand behind it. The whole RV industry is shady like that and they give you a folder with every body else's warranty.. Good luck chasing parts around for warranty.. You are pretty much on your own when you buy an RV .If you are not hands on DIY guy then best to stay with the motel/hotel scene.

Forum Discussion

xteacher

Explorer

Mar 27, 2018

Keystone Warranty - What A Joke!

Post deleted.

52 Replies

MWJones
Explorer
Mar 27, 2018
With all due respect, Keystone does not build the toilet. They buy it from a third party and install it. You need to contact the toilet manufacture.

PS: On edit- Sorry Downtheavenue, you posted as I was writing with same idea.
DownTheAvenue
Explorer
Mar 27, 2018
Why not talk with the manufacturer of the toilet? After all Keystone only installed the toilet, and in theory, the warranty is with the manufacturer not the installer.

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