My wife and I are looking to purchase our first travel trailer, we are seriously considering a Keystone Laredo or Keystone Outback, we'd like some feedback from other owners of these products please
We have a 2006 Keystone Sprinter 300FKBS. Have had no problems with it at all. Still looks brand new and spent the first 6 years of it in Northern Wisconsin out in all kinds of weather. We now have it in the Colorado high country (Creede, CO). The only thing we had to do was have Keystone replace one of the day/night shades as it was cockeyed. We take good care of it and enjoy it all summer long, so we do use it about 5 months full-time out of the year. All appliances/heater/air conditioner work yet. And we only have had to purchase new tires.
We have had our Keystone Passport 23rb for a year now and are very happy. Love the layout and finish. We did have a slight issue with HW tank not working on gas but dealer resolved quickly with board replacement. It tows well with my 1/2 ton GMC.
We bought a new 2011 Outback 298re. Had a couple of very minor problems. Had one somewhat major problem, one side of one axle was out of alignment, but was covered under warranty. What really impressed me was when we had a major problem with the dealer. He wanted to charge for warranty work. I reported this to Keystone and within 2 hours of sending the paperwork to them they had these yahoos straightened out, including a refund check and apology from the dealer. I would definitely buy another Keystone product (from a different dealer) and this would weigh heavily in my purchase decision.
We have a Sprinter from Keystone. I don't think it is quite as well built as the Jayco we had, but haven't had any major issues. It's small things. We do like it, and plan on keeping it for awhile.
We bought our Laredo in 2008. First time we took it out, the axles slid off the leaf springs 100 feet outside of the campground. It had to be hauled to the rv dealer by 18 wheeler flat bed. Covered under warranty. Second time out, slide had a massive leak. Bring it in. Third time out massive leak on same slide. Third time was the charm. Then the front cap delaminated just out of the one year warranty. Aside from that, it has been ok.
We have an Outback Sydney edition 5th wheel and we are very pleased. Had a few minor issues, but all brands will have that. Pick one with a floor plan that suits you and go for it.
Both Laredo and Outback are nice trailers. We have a 2012 Outback 320bh and have never had to take it back to the dealer for anything. 116 nights spent in it so far. I would definately consider buying another keystone product.