Lance 1181, First Impressions Wrong
Well its been 6 months with my new camper. I originally posted that I was happy with my unit, boy did things change after the honeymoon. Here is my first post.
https://www.rv.net/forum/index.cfm/fuseaction/thread/tid/27550035.cfm
Not sure where to begin. I just returned from picking up my camper at the Lance factory. It spent 5 weeks there being repaired, all at my expense (travel, fuel, time, bank payment). The repairs were fixed under warranty. I live in Phoenix so it was 780 miles roundtrip to drop it off, then 780 more miles to pick it up 5 weeks later.
The single largest problem was the slide. It would jam while opening or closing. All random. It would work 10 times then jam. I took it to my local dealer twice each for a week or two, but nothing changed.
List of repairs made at the Lance Factory.
1. Replaced all mechanical hardware including motors for slide-out.
2. Repair shower drain. While taking shower, water would pour outside of camper.
3. Both sinks leaking under cabinet.
4. Antenna signal strenght wire broken and replaced.
5. Awning bolts would not tighten
6. Fresh water tank indicators reading incorrectly, no fix made.
7. Left outside rear skirt seperated from storage compartment.
8. Slide drawer under couch falls off.
9. Trim throughout camper peeling off.
10. Outside fiberglass cracking.
This is just the items that Lance dealt with. I fixed many other small concerns prior to this trip.
So far it seems much better. No more leaking water to outside the unit while taking a shower. The slide-out appears to operate much smoother than before. I won't be convinced its fixed until using it under a varity of conditions for a few months.
The service folks at Lance were nice but thats it. Never once did anyone apoligize for my troubles. It is a completely different building then the assembly plant. The service shop just "bills" the Lance factory just like any other dealer. I think that's why no one cared I was having all these problems.
Its been an emotional roller coaster owning this camper so far. I wanted to post all my experiences with my truck suspension tuning and camper, but this has been such a drain I have not posted until today.
I still like my camper, just wish it came to me without the bigger problems.
https://www.rv.net/forum/index.cfm/fuseaction/thread/tid/27550035.cfm
Not sure where to begin. I just returned from picking up my camper at the Lance factory. It spent 5 weeks there being repaired, all at my expense (travel, fuel, time, bank payment). The repairs were fixed under warranty. I live in Phoenix so it was 780 miles roundtrip to drop it off, then 780 more miles to pick it up 5 weeks later.
The single largest problem was the slide. It would jam while opening or closing. All random. It would work 10 times then jam. I took it to my local dealer twice each for a week or two, but nothing changed.
List of repairs made at the Lance Factory.
1. Replaced all mechanical hardware including motors for slide-out.
2. Repair shower drain. While taking shower, water would pour outside of camper.
3. Both sinks leaking under cabinet.
4. Antenna signal strenght wire broken and replaced.
5. Awning bolts would not tighten
6. Fresh water tank indicators reading incorrectly, no fix made.
7. Left outside rear skirt seperated from storage compartment.
8. Slide drawer under couch falls off.
9. Trim throughout camper peeling off.
10. Outside fiberglass cracking.
This is just the items that Lance dealt with. I fixed many other small concerns prior to this trip.
So far it seems much better. No more leaking water to outside the unit while taking a shower. The slide-out appears to operate much smoother than before. I won't be convinced its fixed until using it under a varity of conditions for a few months.
The service folks at Lance were nice but thats it. Never once did anyone apoligize for my troubles. It is a completely different building then the assembly plant. The service shop just "bills" the Lance factory just like any other dealer. I think that's why no one cared I was having all these problems.
Its been an emotional roller coaster owning this camper so far. I wanted to post all my experiences with my truck suspension tuning and camper, but this has been such a drain I have not posted until today.
I still like my camper, just wish it came to me without the bigger problems.
