We never really recieved good service at the West Chester Stoltzfus either.I would bypass the dealer and contact KZ yourself for help in this matter, but even tho it's hard be nice when you contact them remember you need their help. Explain everything to them and even be ready to possibly take it back to the factory we had friends recieve help on their Durango Gold 5th wheel and it was even after the warranty ran out/ I know your upset but being nice when asking for help will go a lot farther then mentioning a lawyer, good luck and keep us posted.