Lantley wrote:
While I imagine there maybe some spite involved the local dealer can research, when and where the RV was purchased, as well as where the owner resides.
You better believe there is spite involved. Spite and small-mindedness.
The fact of the matter is they would have an actual flesh and blood customer in their service shop who is willing to spend money at their establishment to get their trailer fixed, and for the same cost as the customer who bought the trailer from them. Money is money. As a matter of fact, if they did a good job in the service department and the customer is super pleased, guess what? When time comes for that customer to buy a new trailer he will most likely come back to the local dealership, even if the price is only slightly better at the remote dealership, all extra costs factored in. Why? Because he knows that he will get good service.
Taking car dealerships as an example - they don't have this backward attitude and as a result they actually get repeat business based on their service department's performance. It is the service department that causes the repeat business. My Audi is a good example. I bought this old car at a Hyundai dealership down the road from the Audi dealership but I keep going back to the Audi dealership for service even though I know their prices are a joke. Why? The they fix it right and the service is superb. They fall over themselves to treat me like a king. Even give me a brand new service loaner many models higher than my A4 when needed. And they never asked where I bought the car.
So, for me any dealership that brings this cr*ppy philosophy to me will lose my business forever, no matter if they have the perfect floorplan. Principle is principle. On the other hand, treat me right in the service department and I am your repeat customer.
BTW - sorry if I am somewhat intense on this but truth be told when it comes to this hobby of ours, this is one of the aspects I despise.