New travel trailer expectations

Doug33 wrote:

gmw photos wrote:
Very glad to hear the OP is getting the dealer to step up to the plate. Hopefully they will have it back to him in a few days, and he will be good to go camping again.

I just wonder what the extent of the damage was beyond just the tank itself?

That, I suspect we will never know. Because the dealer is going to "fix it up", seal it up again, and unless and until the owner really opens it all up and takes a good look see, he will likely never know. At this point, it's all on faith that the dealer and/or the manufacturer are going to do all this correctly. Let's hope so, for the OP's sake.

gmw photos wrote:
Very glad to hear the OP is getting the dealer to step up to the plate. Hopefully they will have it back to him in a few days, and he will be good to go camping again.

I just wonder what the extent of the damage was beyond just the tank itself?

Very glad to hear the OP is getting the dealer to step up to the plate. Hopefully they will have it back to him in a few days, and he will be good to go camping again.

I doubt many dealers actually inspect the units when they are delivered. They do usually go through the delivery checklist process with the customer to insure that all the systems are working, but that wouldn't necessarily detect that a water tank is not supported correctly.

MM49 wrote:

TC campers wrote:
Hello fellow campers. Purchased a new travel trailer last week. First trip for the 4 the weekend. Fresh water tank fell out at mile 105 and was drug down the interstate until fellow motorist flagged us down. Hole in the bottom skirting, many wires wore completely through, hole in water tank. None of the camper electrical works. Trailer lights seems fine. Home we went.

My question to the experienced rv crowd. What should I do? Insist on a new one, settle for repairs, be compensated for my loss of use

Attached is a link to a RV industry magazine. It has an article on the Lemon Law process. The industry doesn't think that Lemons exist. I would recommend you read this and adjust your strategy. The RV.net information naive at best.
MM49

Rick Lavers

Very interesting article, it just reiterates on common theme and that is when we have warranty issues the consumer is not treated with the respect they deserve. Of course the article is biased being that it is an industry publication.

It still doesn't change the fact that there is a lack of quality control in the products that the RV Industry puts out.

TC campers wrote:
Hello fellow campers. Purchased a new travel trailer last week. First trip for the 4 the weekend. Fresh water tank fell out at mile 105 and was drug down the interstate until fellow motorist flagged us down. Hole in the bottom skirting, many wires wore completely through, hole in water tank. None of the camper electrical works. Trailer lights seems fine. Home we went.

My question to the experienced rv crowd. What should I do? Insist on a new one, settle for repairs, be compensated for my loss of use

Attached is a link to a RV industry magazine. It has an article on the Lemon Law process. The industry doesn't think that Lemons exist. I would recommend you read this and adjust your strategy. The RV.net information naive at best.
MM49

Rick Lavers

Glad to here that your dealer is doing the right thing. Just keep on top of it and make sure that things are progressing to your satisfaction.

This is not directed at the OP, but when a water tank falls out it CAN be possible that it is the owners fault. If you overfill the tank with a high volume hose water cannot escape out the vent line as fast as you are filling it once the tank is full. When this happens, the plastic tank will change shape and can bend or break the supports holding the bottom of the tank. Most water tanks are supported by the frame but when the tank changes shape, it can fall from those frame supports. A friend of mine did this a few years ago and the water pressure actually forced his floor up and it ended up as a total through his insurance company. Just sayin, be careful when filling your fresh water tank...

Perfect.

Glad to hear the dealer is responding just as any other retailer would if the goods purchased failed miserably the first time out. And without any "it's not our fault" bushwa.

Reminds me of the time I bought a toaster at Walmart and one side of the element didn't light up. Took it back to the store the next day, and instead of saying "We didn't build it, so we won't back it up", they gave me a new one!

I agree that knowing the brand would be nice. Would help anyone else with that brand model of trailer to check their supports and also future buyers of the quality.