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DanNJanice's avatar
DanNJanice
Explorer
Sep 15, 2016

Oregon Lemon Law

Hi all. I am just wondering if anyone has any experience with filing a claim using the Oregon's lemon law? I have a 2015 F250 SD which has something wrong with the transfer case. Truck was in the shop 1.5 months ago for a week and they could not repair it. I took the truck home as I needed it for some camping trips, did not need the 4WD, so transfer case was a non-issue.
I took the truck back two weeks ago to see if it could be repaired. Talked to the service department yesterday and they are going to replace the entire transfer case. However...transfer case is on National Backorder. Dealer has no idea when transfer case will be in. Note, I have no issue with dealer, they have been great, given me loaner, kept me updated, etc.
However, if this starts to stretch into months I am going to consider filing a lemon law case.
Here is the quote from the Oregon lemon law document. It looks to me like if the truck has been out of service for more than 30 days in the first two years, for the same issue, that it qualifies. How do you guys read this? Yes, if I actually proceed with this case, I will talk with a lawyer. I just want some other opinions.
Thanks,

Here is the document I was referring too:
For vehicles purchased/leased before September 21, 2009, the Oregon lemon law establishes a presumption that a reasonable number of repair attempts have been undertaken if either of the following events has occurred during the period of one year following the date of the motor vehicle’s original delivery to the consumer or during the period ending when the vehicle mileage reaches 12,000 miles, whichever period ends
first:
1. The same nonconformity has been subject to repair or correction four or more times by the manufacturer or its agent or authorized dealer, but the nonconformity
continues to exist; or
2. The motor vehicle is out of service by reason of repair or correction for a cumulative total of 30 or more business days.

For vehicles purchased/leased on or after September 21, 2009, the presumption is met if either of the following events has occurred during the two-year period following the date of the motor vehicle’s original delivery to the consumer or during the period
ending when the vehicle mileage reaches 24,000 miles, whichever period ends first:
1. The manufacturer, its agent or authorized dealer has subjected the nonconformity to repair or correction three or more times and has had an opportunity to cure the nonconformity, but the nonconformity continues to exist; or
2. The motor vehicle is out of service by reason of repair or correction for a cumulative total of 30 or more calendar days or 60 or more calendar days for a motor home; or
3. The manufacturer, its agent or authorized dealer has subjected a nonconformity that is likely to cause death or serious bodily injury to repair or correction at least one time and has made a final attempt to repair or correct the nonconformity, but the
nonconformity continues to exist.

The one-year/12,000 miles period, two-year/24,000 miles period, and the 30-day period are extended by any period of time during which repair services are not available to the consumer because of a war, invasion, strike, fire, flood or other natural disaster.
  • You don't automatically get all your money back on a lemon Law. You may have to pay your own attorney fees, they will deduct for mileage and how long you owned the truck..It's not always as great a deal as it sounds..

    B.O.
  • rhagfo wrote:
    I think you are jumping the gun on the Lemon Law part. Does the dealer have any idea as to how soon the transfer case will be available.
    I guess a description of the issue with the transfer case would help.
    Unless you really don't like the truck, why go through the hassle of filing a Lemon Law case, if they might have the new case in a couple of weeks.

    I don't use 4WD very often so I engage it when I am on a dirt road just to keep everything working. Anyway, last time I engaged 4WD Low the truck made a grinding/whirring noise and refused to move. This was why I took it to the dealer for repair.

    They had the truck for week and did some work on it, but could not get it working right again. Thus the decision to replace the transfer case.

    Dealer is not able to get any info from Ford regarding an ETA, so I am just left hanging, could be a week or two, could be next spring.

    It is unlikely that I would file a case unless this stretches out for months.
  • Grit dog wrote:
    Let them keep the truck there for another week or whatever gets you your 30 days.
    Mfgs don't just hand out new rigs for free like candy, so I'd expect that your "non conformity" in their eyes does not render the vehicle out of service, unless of course you have proof it's sitting at the shop and they have the keys.
    Besides, it's kind of a weak lemon law case to begin with. If they've agreed to remedy the problem and you don't truly need 4wd right now, then they're doing all they can and you're not really hurting, except emotionally, lol.
    In general I agree. Although they do have the truck, with transfer case removed and in pieces. So until the new transfer case arrives, and is installed, I do not have use of the vehicle. The inconvenience to me is that I can no longer use the $60000 vehicle for its intended purpose, that is towing my trailer. The lack of repair parts seems to be commonplace in this day of JIT manufacturing and outsourcing. It just irritates me that...
    1)They have no parts on hand anywhere in the country. Heck! I just bought a new motor to repair my 10 year old vacuum cleaner! Apparently, Sears can stock that part, but Ford cannot stock transfer cases on a vehicle that is less than 2 years old.
    2) Ford cannot give the dealer an ETA on when parts will be available.


    Good luck with your issue.
  • rhagfo's avatar
    rhagfo
    Explorer III
    I think you are jumping the gun on the Lemon Law part. Does the dealer have any idea as to how soon the transfer case will be available.
    I guess a description of the issue with the transfer case would help.
    Unless you really don't like the truck, why go through the hassle of filing a Lemon Law case, if they might have the new case in a couple of weeks.
  • Let them keep the truck there for another week or whatever gets you your 30 days.
    Mfgs don't just hand out new rigs for free like candy, so I'd expect that your "non conformity" in their eyes does not render the vehicle out of service, unless of course you have proof it's sitting at the shop and they have the keys.
    Besides, it's kind of a weak lemon law case to begin with. If they've agreed to remedy the problem and you don't truly need 4wd right now, then they're doing all they can and you're not really hurting, except emotionally, lol.

    My only experience with this was with a truck that had a bad rear axle from the factory. Like locked up, smoked diff at like 500 mi. Major inconvienence even through the dealer took care of us. Was on the road hauling a trailer 150 mi form home.
    Got the truck back, whole new 3rd member in it from wheel to wheel. This axle dos the same thing another 500 mi later, same trailer, now 400 mi form home in the opposite direction. Again great random dealer service on that one. Bent over backwards for me.
    3rd axle was getting way too hot as well running empty. Hadn't towed hard n heavy with it. Took it in for arbitration (precedes lemon law in CO). They basically gave me every excuse in the book and threw me out on my ear! Fortunately the truck was pretty much flawless from then on for well over 100kmi and it was a non issue, but I felt it would have been a huge uphill battle that wouldn't have increased my roi on that truck significantly.
    The other way to look at this is like insurance claims. Every person who tries to get their share, in questionable or cases or not out of necessity just helps raise the rates for everyone. Or the price of new cars as the case may be with lemon law.
    Now if it really does stretch into months, then I agree with you, cause winters coming.
    But even then I bet you could press them for a 4x4 loaner and look at it this way. If you don't NEED the truck right now, you're putting free miles, exept gas, on someone else's rig! Can you say time for a roadtrip?
    Good luck with your issue.
  • If an essential repair part is not available at this time, how can it be repaired?
    bumpy
  • It doesn't have to be out of service, you bought 4 wheel drive and you don't have 4 wheel drive.
  • K Charles wrote:
    If you took it to the shop 1 1/2 months age because the 4 wheel drive doesn't work and it still doesn't work, then it has had that "nonconformity" for 1 1/2 months.

    The vehicle was not out of service for the 1.5 months. I took it in, they had it for a week, could not fix it. I had a camping trip scheduled, so I asked for it back until the camping trip was over. Took it back to the dealership two weeks ago. They called yesterday and said they will need to replace the transfer case, however it is on national backorder and they have no idea when the new one will arrive.
    As of this time, I have been without the vehicle for a total of three weeks. However, I do not like the sound of national backorder...I could see that stretching into weeks or months.
  • If you took it to the shop 1 1/2 months age because the 4 wheel drive doesn't work and it still doesn't work, then it has had that "nonconformity" for 1 1/2 months.