Hey all...Well the third major manufacturing warranty repair is scheduled for two weeks from now. I am very frustrated and would love to pick the brains of those that have had a few trailers before.We purchased from out of state, over 7 hours drive to pick up or take to service. There is a local service rep about 45 minutes away, but they took over 6 weeks to do the last repair, and so damaged the walls, etc that we don't trust them to take care of our trailer. My sales rep has said that the manufacturer should come pick up our rig and then go through it with a fine tooth comb, as he had them do that with a different brand by the same Mfr. The only problem the dealer is about 2 hours north, where we are 6 hours east. I have talked to the Sales Manager for the Mfr and he totally understands our frustration, yet their service department has yet to call me back as they were notified on Monday as well and now its Wednesday.What would you do?

I'm an attorney in So Cal, but I don't do lemon law cases or know the field enough to give expert advice. I would get a consultation with an attorney that specializes in Lemon Law cases, they're consultations are normally free.

Legal talk is frowned on here.If as it sounds you have some serious issues, most dealers are not really capable of doing major stuff. A return to the factory is often the best choice. Many here have gone that route and been totally happy with the result.... Most report a TT that came back better than new with some extras thrown in.

Sometimes trying to save money actually costs money. Bummer......

HGL wrote:Hey all...Well the third major manufacturing warranty repair is scheduled for two weeks from now. I am very frustrated and would love to pick the brains of those that have had a few trailers before.We purchased from out of state, over 7 hours drive to pick up or take to service. There is a local service rep about 45 minutes away, but they took over 6 weeks to do the last repair, and so damaged the walls, etc that we don't trust them to take care of our trailer. My sales rep has said that the manufacturer should come pick up our rig and then go through it with a fine tooth comb, as he had them do that with a different brand by the same Mfr. The only problem the dealer is about 2 hours north, where we are 6 hours east. I have talked to the Sales Manager for the Mfr and he totally understands our frustration, yet their service department has yet to call me back as they were notified on Monday as well and now its Wednesday.What would you do?You need to first determine if 'Lemon Law' statute of your state or the state of purchase would apply. Generally, towable RV's are not included in Lemon Laws, motorized RV's are, but the laws of some states only apply to the chassis and power train, not the what was built on the chassis.

thomasmnile wrote:HGL wrote:Hey all...Well the third major manufacturing warranty repair is scheduled for two weeks from now. I am very frustrated and would love to pick the brains of those that have had a few trailers before.We purchased from out of state, over 7 hours drive to pick up or take to service. There is a local service rep about 45 minutes away, but they took over 6 weeks to do the last repair, and so damaged the walls, etc that we don't trust them to take care of our trailer. My sales rep has said that the manufacturer should come pick up our rig and then go through it with a fine tooth comb, as he had them do that with a different brand by the same Mfr. The only problem the dealer is about 2 hours north, where we are 6 hours east. I have talked to the Sales Manager for the Mfr and he totally understands our frustration, yet their service department has yet to call me back as they were notified on Monday as well and now its Wednesday.What would you do?You need to first determine if 'Lemon Law' statute of your state or the state of purchase would apply. Generally, towable RV's are not included in Lemon Laws, motorized RV's are, but the laws of some states only apply to the chassis and power train, not the what was built on the chassis.Correct answer. However, it does vary by state, and where you purchased the rig will most likely determine the proper jurisdiction.

Lemon Law??? | Good Sam Community

12 Replies

MitchF150
Explorer III
Jun 06, 2014
.. ;)
TKW
Explorer
Jun 06, 2014
Would you mind sharing with us your list of issues with the TT so that we know what to look out for when shopping for TT?
B_O__Plenty
Explorer II
Jun 05, 2014
Don't get too worked up about a Lemon Law case. I haven't heard of a State where that would apply to a non-motorized vehicle. If it did they will usually require 3 attempts to fix the SAME problem before they will move ahead with it. Best just to try and work with the manufacturer and try to get all this resolved..

B.O.
HGL
Explorer
Jun 05, 2014
Hey all...Finally got a call back from a very responsive service mgr. He said the easiest thing is for them to fix the trailer, the hardest is fixing my husband and my attitude towards them and our skepticism about everything being done correctly. We are drafting our letter with the 18+ issues that have or are currently an issue.

One thing I did find out is that the repair shop whom had our TT from April 3 - May 21st (yes 6 1/2 weeks) never contacted them for a warranty claim repair, thus the Mfr didn't know anything about all of the issues. Was told that the Factory could have picked up, replaced everything from the frame up and had it back to us in 3 1/2 weeks.

Thanks all!
2012Coleman
Explorer II
Jun 05, 2014
don't wait for them to call you - call them back. If they say they will call, ask for a time, then call them one minute past the time they said they would be calling you. If the sales mgr at the manufacturer understands your frustration, then there is hope. Tell them they need to come and get it. Don't get mad, but be persistent. In the meantime, check on Lemon Law in your area - try Google. Don't mention this to them just yet - let them try to make you whole. Good luck.
Ron3rd
Explorer III
Jun 05, 2014
bigdogger wrote:
thomasmnile wrote:
HGL wrote:
Hey all...Well the third major manufacturing warranty repair is scheduled for two weeks from now. I am very frustrated and would love to pick the brains of those that have had a few trailers before.

We purchased from out of state, over 7 hours drive to pick up or take to service. There is a local service rep about 45 minutes away, but they took over 6 weeks to do the last repair, and so damaged the walls, etc that we don't trust them to take care of our trailer.

My sales rep has said that the manufacturer should come pick up our rig and then go through it with a fine tooth comb, as he had them do that with a different brand by the same Mfr. The only problem the dealer is about 2 hours north, where we are 6 hours east. I have talked to the Sales Manager for the Mfr and he totally understands our frustration, yet their service department has yet to call me back as they were notified on Monday as well and now its Wednesday.

What would you do?

You need to first determine if 'Lemon Law' statute of your state or the state of purchase would apply. Generally, towable RV's are not included in Lemon Laws, motorized RV's are, but the laws of some states only apply to the chassis and power train, not the what was built on the chassis.
Correct answer. However, it does vary by state, and where you purchased the rig will most likely determine the proper jurisdiction.

Exactly my reason for recommending a consultation by an attorney that specializes in Lemon Law cases in the op's state.
midnightsadie
Explorer II
Jun 04, 2014
remember sales people will tell anything that sounds good.
bigdogger
Explorer II
Jun 04, 2014
thomasmnile wrote:
HGL wrote:
Hey all...Well the third major manufacturing warranty repair is scheduled for two weeks from now. I am very frustrated and would love to pick the brains of those that have had a few trailers before.

We purchased from out of state, over 7 hours drive to pick up or take to service. There is a local service rep about 45 minutes away, but they took over 6 weeks to do the last repair, and so damaged the walls, etc that we don't trust them to take care of our trailer.

My sales rep has said that the manufacturer should come pick up our rig and then go through it with a fine tooth comb, as he had them do that with a different brand by the same Mfr. The only problem the dealer is about 2 hours north, where we are 6 hours east. I have talked to the Sales Manager for the Mfr and he totally understands our frustration, yet their service department has yet to call me back as they were notified on Monday as well and now its Wednesday.

What would you do?

You need to first determine if 'Lemon Law' statute of your state or the state of purchase would apply. Generally, towable RV's are not included in Lemon Laws, motorized RV's are, but the laws of some states only apply to the chassis and power train, not the what was built on the chassis.
Correct answer. However, it does vary by state, and where you purchased the rig will most likely determine the proper jurisdiction.
thomasmnile
Explorer
Jun 04, 2014
HGL wrote:
Hey all...Well the third major manufacturing warranty repair is scheduled for two weeks from now. I am very frustrated and would love to pick the brains of those that have had a few trailers before.

We purchased from out of state, over 7 hours drive to pick up or take to service. There is a local service rep about 45 minutes away, but they took over 6 weeks to do the last repair, and so damaged the walls, etc that we don't trust them to take care of our trailer.

My sales rep has said that the manufacturer should come pick up our rig and then go through it with a fine tooth comb, as he had them do that with a different brand by the same Mfr. The only problem the dealer is about 2 hours north, where we are 6 hours east. I have talked to the Sales Manager for the Mfr and he totally understands our frustration, yet their service department has yet to call me back as they were notified on Monday as well and now its Wednesday.

What would you do?

You need to first determine if 'Lemon Law' statute of your state or the state of purchase would apply. Generally, towable RV's are not included in Lemon Laws, motorized RV's are, but the laws of some states only apply to the chassis and power train, not the what was built on the chassis.
coolbreeze01
Explorer
Jun 04, 2014
Sometimes trying to save money actually costs money. Bummer......

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Lemon Law???

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