Primetime Lacrosse 2014
Our Experience with the Prime Time Lacrosse
June 29, 2013 we purchased a 2014 Prime Time Lacrosse from Northside RV in Lexington KY and it has been a nightmare ever since.
After owning our travel trailer for a week, we discovered a leak in the bedroom window. We were amazed it would have any leaks with Prime Time’s claim they put all their units through a “Rain Bay exposing our units to a downpour of water equivalent to over 24” per hour. Leak Guard is a true advancement in quality control and a Prime Time exclusive.” A statement quoted from their website.
We took our trailer back to Northside RV for repairs; it was there for two weeks and returned to us with a temporary fix. I contacted Prime Time and spoke to Roger Stickel. He told me that it would be at least three weeks before they would have the replacement window to our RV dealer. I explained to Roger how we had paid for a campsite for the entire month of July in order to enjoy our new purchase and asked if Prime Time would help offset the cost of the campground since we were not able to enjoy our camper for two of the weeks during the month of July. He said that they would not do anything.
After waiting a couple of weeks, we were contacted by the RV dealer letting us know our window had arrived and it would take approximately 2 hours to replace the window. I scheduled an appointment to bring it in to be replaced plus in the meantime we had some other issues. The LP detector would not shutoff – constantly beeping and we had a small fire in the water heater compartment. I took the trailer back to the dealer, the LP detector was replaced and the fire was a piece of tape in the pilot light area of the water heater. I was told it has been fixed.
The window was replaced with a new window sent from Prime Time that leaked worse than the original window. Prime Time has been contacted again and another new window has been requested. I have gone to the salesman and owner of Northside RV to voice my concerns about this camper. I have been told this just happens with campers and that we were lucky with the others we have owned in the past. We had received an email from Prime Time telling us they had shipped our window on Aug. 15, 2013.
Today Wednesday, Aug. 21, 2013 our trailer has been at the RV dealer for two weeks now and still waiting on the window. I emailed Prime Time today and was told the window would be shipped today. So far, we have owned our Lacrosse travel trailer for almost two months and paid a little over $1,500 (campground fees, monthly payment, insurance, and cash out of pocket for upgraded theater seats) for a camper we have only been able to use less then two weeks.
The service department at Northside RV has been great in trying to fix the issues but after this experience I would NEVER buy another Prime Time – not sure I’d ever buy another camper; which is sad because this is our 4th in less than 10 years.
June 29, 2013 we purchased a 2014 Prime Time Lacrosse from Northside RV in Lexington KY and it has been a nightmare ever since.
After owning our travel trailer for a week, we discovered a leak in the bedroom window. We were amazed it would have any leaks with Prime Time’s claim they put all their units through a “Rain Bay exposing our units to a downpour of water equivalent to over 24” per hour. Leak Guard is a true advancement in quality control and a Prime Time exclusive.” A statement quoted from their website.
We took our trailer back to Northside RV for repairs; it was there for two weeks and returned to us with a temporary fix. I contacted Prime Time and spoke to Roger Stickel. He told me that it would be at least three weeks before they would have the replacement window to our RV dealer. I explained to Roger how we had paid for a campsite for the entire month of July in order to enjoy our new purchase and asked if Prime Time would help offset the cost of the campground since we were not able to enjoy our camper for two of the weeks during the month of July. He said that they would not do anything.
After waiting a couple of weeks, we were contacted by the RV dealer letting us know our window had arrived and it would take approximately 2 hours to replace the window. I scheduled an appointment to bring it in to be replaced plus in the meantime we had some other issues. The LP detector would not shutoff – constantly beeping and we had a small fire in the water heater compartment. I took the trailer back to the dealer, the LP detector was replaced and the fire was a piece of tape in the pilot light area of the water heater. I was told it has been fixed.
The window was replaced with a new window sent from Prime Time that leaked worse than the original window. Prime Time has been contacted again and another new window has been requested. I have gone to the salesman and owner of Northside RV to voice my concerns about this camper. I have been told this just happens with campers and that we were lucky with the others we have owned in the past. We had received an email from Prime Time telling us they had shipped our window on Aug. 15, 2013.
Today Wednesday, Aug. 21, 2013 our trailer has been at the RV dealer for two weeks now and still waiting on the window. I emailed Prime Time today and was told the window would be shipped today. So far, we have owned our Lacrosse travel trailer for almost two months and paid a little over $1,500 (campground fees, monthly payment, insurance, and cash out of pocket for upgraded theater seats) for a camper we have only been able to use less then two weeks.
The service department at Northside RV has been great in trying to fix the issues but after this experience I would NEVER buy another Prime Time – not sure I’d ever buy another camper; which is sad because this is our 4th in less than 10 years.
