Forum Discussion
dadmomh
Aug 17, 2013Explorer
We're on #2 from RVW in Lakeview and obviously very satisfied or we wouldn't have made the second purchase. Totally aside from the fact that we saved over $4000 on the first unit, a ROO HTT, and more on our new Rockwood Ultra Lite 2604, is that they do stand behind their product. We have had a couple of minor warranty issues on our 2604 and just waiting for the last one to be cleared up...we bought it in May. The local dealers who tell you all about not getting any service, or worse, threatening you that they won't service your unit if you buy from RVW or RVD are way off base. RVW has a huge nationwide network of service providers. If one of their regular providers is not available in a reasonable time, they'll find you someone who can take care of you. Laurie, in the RVW warranty dept - Bless you!! - has been our contact and is on top of everything and is sure it's done and done right. Since this really is our last trailer ....really!....we still know that if our plans ever changed, we'd be heading back up I-75.
Most problems that come up are covered by the manufacturer of the item, not the dealer. When Dometic had a recall on their refrig a few years ago, the network dealer for service is our local one who thinks he's got the best, the cheapest, the most everything.....wouldn't buy from him on a bet. He's one of the ones with the threat of no service. The day we got the notice on the recall, I called them and had an appt for the next day....in and out in about 30 minutes. He sells Shamrock, he knew where our ROO came from and it was not any problem. Don't be intimidated. Find the unit you like at a dealer you're comfortable with and for the best price and go with it.
Suggestion for those who do buy from RVW.....make reservations at Indian Lake SP for at least your first night. It's about 3 miles away. If you do find anything that's not perfect, you're a 10 minute drive back. It's a huge campground, trees, water, nice facilities.
Most problems that come up are covered by the manufacturer of the item, not the dealer. When Dometic had a recall on their refrig a few years ago, the network dealer for service is our local one who thinks he's got the best, the cheapest, the most everything.....wouldn't buy from him on a bet. He's one of the ones with the threat of no service. The day we got the notice on the recall, I called them and had an appt for the next day....in and out in about 30 minutes. He sells Shamrock, he knew where our ROO came from and it was not any problem. Don't be intimidated. Find the unit you like at a dealer you're comfortable with and for the best price and go with it.
Suggestion for those who do buy from RVW.....make reservations at Indian Lake SP for at least your first night. It's about 3 miles away. If you do find anything that's not perfect, you're a 10 minute drive back. It's a huge campground, trees, water, nice facilities.
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