The main issue I always had with RSAs is that they will only call companies in their network. I did have Coachnet years ago and they helped me once and they actually called a tow company out of their network. I don't think any of them do that anymore. I mean, what are you paying for? Armed with a cell phone and a credit card, you can find someone in your area likely easier than a company going through a list of network providers. Some RSA stories are great. Most aren't. I don't like to rely on anyone. I carry tools, and know how to search for anything I need on my phone. The last 2 times we've had an issue on the road I was able to manage it myself and get back on the road in a much shorter time than waiting for some RSA to use ABC company because it's in their network, when XYZ company is available but not on their list. Also, most local authorities now have State/County provided RSA that can at least offer some help and guidance. To me, an RSA is like an extended warranty; their list of what they can't help with is longer than what they will. It's a money maker. What have you gotten for all your years of premiums? Sounds like a false sense of security. You also may want to check your insurance company. Some offer a version of RSA and they don't care who is in their network. And something that a tow driver once told me, RSA companies don't pay claims quickly. It's a monthly thing and it requires a review. So if you have someone paying you immediately or an RSA who has had to review and hopefully pay within a month, which call are you taking?
